The UK European Consumer Centre (UK ECC) is here to provide you with advice and information when shopping within the Internal Market of Europe. If you are in a dispute with a company based in another European country, the UK ECC will be able to provide you with practical advice on your next steps and may even be able to contact the company on your behalf.
The UK ECC is part of the European Consumer Centre Network (ECC-Net), which is made up of 30 centres (one in each EU country plus Iceland and Norway). Our aim is to give you the same confidence when you are shopping within Europe as you do at home.
For more information about the ECC-Net, please click the following link - http://youtu.be/WfK6hWFmjWE
The service provided by the UK ECC and the ECC-Net is advisory - we do not have any enforcement powers and cannot compel traders to take any action or accept our point of view. We can provide advice, information, and support; if our actions do not result in a positive outcome, we will be able to provide guidance on any further options available to you.
Our general advice to all consumers who are having problems with a trader is to make contact with them first, preferably in the form a letter (with proof of delivery). If you are then not satisfied with the outcome or response from the trader, we may be able to offer further assistance depending on your particular situation.
For details of how to contact the UK ECC and our opening hours please view our contact your centre page where you will find all this information. Please be aware that the UK ECC does not offer a drop-in service.
The UK European Consumer Centre is co-funded by the Department for Business, Innovation and Skills and the European Commission.
The Department for Business, innovation and Skills has designated the Chartered Trading Standards Institute as the host of the UK European Consumer Centre.
The official notification to the European Commission can be found here.