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UK European Consumer Centre

ECC-Net

For free advice on cross border purchases the ECC-Net is able to provide advice and assistance to help you resolve the complaint.

About ECC-Net

Free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland or Norway

The European Consumer Centres Network (ECC-Net) comprises 30 centres in all 28 EU Member States, Iceland and Norway. The centres offer free and personalised information, advice and assistance to consumers having problems with cross-border transactions in another country within the network.

The network helps citizens to ensure that their consumer rights are respected and to reap the benefits of the Single Market.

Find out more

Find your centre

 

Contact Us

Please note that we are closed on weekends and UK bank and public holidays. 

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

ecc@tsi.org.uk 

Online Contact Form

European Union online submission form 

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Other services are also available to make contacting us as easy as possible, for example Next Generation Text Service formerly Text Relay, please use this link for more information.