The UK European Consumer Centre aims to provide the best possible service to all users of our service. We recognise that occasionally, things do go wrong and we will always try our best to put things right. All staff members of the UK European Consumer Centre receive regular training and guidance on how to manage complaints.
In the first instance, the team member that you normally deal with will listen to your concerns, but if you still have cause for complaint, your complaint will be escalated within the supervisory and management team.
You can expect:
• Your complaint to be investigated thoroughly and fairly;
• A response from us when we say we will respond
• Your complaint to be escalated to a more senior person in the organisation should the need arise;
• A change in our internal procedures as a result of our investigation into your complaint (if necessary).
An initial response will be provided within 2 working days from the date we receive your initial complaint;
How to Complain
You can complain by contacting us directly. All our contact details are given on the right hand side of this page.
If you have any questions about our complaints procedure, please do not hesitate to get in touch with us.