If you have exhausted all options to resolve a dispute yourself then please contact us using one of our contact methods. We would always advise that if you have a complaint against a company, that you contact them directly - preferably in the form a letter (with proof of delivery) first.
Please ensure that all letters and emails are addressed to the UK European Consumer Centre and, where appropriate, your reference number is enclosed - this will avoid unnecessary delays in our response.
We are a FREE SERVICE. We usually get involved when consumers have exhausted their own efforts to resolve a dispute directly with the trader. We are often able to get a more positive response from the trader than the consumer will have done alone.
We have counterpart offices in most European countries and are often able to contact the trader, through them. This avoids the logistical and language difficulties Consumers often face
As we only give advice and assistance we cannot force a trader to give the consumer what they want if, ultimately they refuse to do so. We can however then go on to advise the consumer of any other steps they could take to enforce their consumer rights.
You will receive a response from us within a maximum of 15 working days of your initial enquiry. At times of high demand, this may take longer. We will respond to you as soon as we can.
European Consumer Centre Network
The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the Member States. It is made up of 30 centres, one in each of the 28 EU Member States and also in Iceland and Norway.
If you live in the EU, in Iceland or in Norway, and you have a complaint against a company in another European country, or if you want to know more about your rights as a consumer, contact your country's European Consumer Centre.
List of European Consumer Centres