UK european consumer centre - Delivered by the Trading Standards Institute. Information and support for consumers shopping across the EU.
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We would always advise that the first contact made with the trader is by yourself in the form a letter, preferably with proof of delivery. If you are not satisfied with the outcome or response from the trader, we may be able to help, although we have no powers to compel the trader to accept our views.
The UK ECC is co-funded by the UK Dept for Business, Innovation and Skills (BIS) and the European Commission