Contact Us

Before using this form to submit your enquiry, please ensure you have read our privacy statement.

Every effort is made to respond to your enquiry as quickly as possible, but at times of high enquiries and requests for help we may not respond as quickly as you - or we - would wish. Please be assured that we will respond to you as soon as we can. Thank you for your patience.

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We would always advise that the first contact made with the trader is by yourself in the form a letter, preferably with proof of delivery. If you are not satisfied with the outcome or response from the trader, we may be able to help, although we have no powers to compel the trader to accept our views.

TSI
UK European Consumer Centre
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH

Tel: 08456 040503
Fax: 08456 089600

Monday to Thursday between
10:00am and 4:00pm
Friday between
10:00am and 3:30pm
The UK ECC is not
open on bank and public holidays