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UK European Consumer Centre

Customer Feedback

We value feedback from all our customers as it is vital to the continued improvement of our service.

Customer Feedback and the UK European Consumer Centre

We are constantly striving for excellence in our customer service and value the feedback provided by all our customers.

The UK European Consumer Centre is committed to providing exceptional customer service at all times. We are constantly reviewing our processes and procedures to ensure that our service meets the needs of all our customers. The feedback we receive is vital in driving this forward.

We record all compliments and complaints to help us analyse the levels of satisfaction in our service. Where the levels of satisfaction drop, we look at why this is and more importantly, what we can do to improve this.

All the feedback we receive is treated confidentially. The feedback is reviewed regularly by the management of the Centre who then implement improvements across the service.

In this section you will find our Customer Service Policy, Complaints Procedure and details of our Customer Satisfaction Survey.

Submitting Feedback to Us

You can submit feedback to us by contacting us via telephone, e-mail, letter, or fax and you can find all this information to the right of this page. You may also wish to complete our online customer satisfaction survey.

If you have been provided with a reference number, please quote this when contacting us as it will help to locate your case and will give us the information we need to carry out our checks.

If you have any questions about our customer service or complaints policies, please do not hesitate to get in touch with us.

Contact Us

Please note that we are closed on weekends and UK bank and public holidays.

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

eccnet-uk@ec.europa.eu

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Fax Number:

+44(0)1268 582 225

Skype live chat:

By appointment only

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

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Other services are also available to make contacting us as easy as possible, for example Next Generation Text Serviceformerly Text Relay, please use this link for more information.

We have achieved the Customer Service Excellence accreditation. Please click here for further information

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