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UK European Consumer Centre

Customer Satisfaction

Customer satisfaction is at the heart of everything we do so if you have any comments - good or bad - we would love to hear from you.

Customer Satisfaction Survey Results

We provide an online customer satisfaction survey where we welcome views from all customers of our service. The results of the survey are important to us and help shape the service we provide. 

The results of our previous surveys can be found below.

Our target for an overall rate of satisfaction is 85%. This includes responses that were 'slightly satisfied', 'very satisfied' and 'extremely satisfied'. 

Quality Assurance report January-December 2016

April 2017

graph of survey results for April 2017

May 2017 

Graph of survey results for May 2017 

If you would like to participate in our survey, please click here. 

                           


Contact Us

Please note that we are closed on weekends and UK bank and public holidays. 

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

ecc@tsi.org.uk

Postal Address:

UK European Consumer Centre

Chartered Trading Standards Institute

1 Sylvan Court, Sylvan Way

Southfields Business Park

Basildon, Essex

SS15 6TH

Online Contact Form

European Union online submission form 

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