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UK European Consumer Centre

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Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.

The Award

Since 2014 the UK European Consumer Centre has been accredited with the Customer Service Excellence award.  The Customer Service Excellence ® standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences. 

Before we were awarded with this accreditation our policies and procedures were internally monitored to make sure we were providing the best possible service.  When we decided to attain the award in 2014 we had to make our customer service policies and procedures stricter and more available to customers and staff.  We then had to demonstrate how we achieved these policies and procedure in our every day working tasks.

The assessor of the licensed certified body looks at 5 key areas to see that our organisation meets the expected level of service.  The 5 areas are listed below:

  • Customer insight
  • Culture of the organisation
  • Information and access
  • Delivery
  • Timeliness and quality of service

These are the basic areas but they do go into more detail.  If you are keen to find out more you can at this link 

The CSE award requires a yearly assessment to continually monitor how we reach these standards.

If you would like more information on the CSE award please do not hesitate to contact us using the information on the right of this page. 

 

Contact Us

Please note that we are closed on weekends and UK bank and public holidays. 

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

ecc@tsi.org.uk 

Fax Number:

+44(0)1268 582 225

Postal Address:

UK European Consumer Centre

Chartered Trading Standards Institute

1 Sylvan Court, Sylvan Way

Southfields Business Park

Basildon, Essex

SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Online Contact Form

European Union online submission form 

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Other services are also available to make contacting us as easy as possible, for example Next Generation Text Service formerly Text Relay, please use this link for more information.

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