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UK European Consumer Centre

ECC-Net: Travel app

Relevant sentences for consumers to exercise their rights in other EU countries. 

This App is designed to be a companion for when you travel inside the European Union, Iceland and Norway. It can help consumers overcome difficult situations on their holiday abroad and assist in exercising their consumer rights in the language of their destination country.


The app is free and available offline.  It covers topics such as:

Car rental

To download the app click the links below.

Download the ECC-Net: Travel app for Apple 

Download the ECC-Net: Travel app for Android

Download the ECC-Net: Travel app for Windows  



Contact Us

Please note that we are closed on weekends and UK bank and public holidays. 

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address: 

Fax Number:

+44(0)1268 582 225

Postal Address:

UK European Consumer Centre

Chartered Trading Standards Institute

1 Sylvan Court, Sylvan Way

Southfields Business Park

Basildon, Essex

SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Online Contact Form

European Union online submission form 


Other services are also available to make contacting us as easy as possible, for example Next Generation Text Service formerly Text Relay, please use this link for more information.