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Unsafe and dangerous products put UK citizens at risk

Unsafe and dangerous products put UK citizens at risk
Failure to comply with regulations and standards could be a matter of life and death, according to the Chartered Trading Standards Institute. CTSI Chief Executive Leon Livermore said: “Unsafe and dangerous products put UK citizens’ lives at risk. CE marking is a valuable tool in enabling trading standards to ensure that goods sold in the UK meet the highest standards.” Manufacturers and distributors of many goods manufactured or important into the EU have a legal responsibility to ensure that their products conform to CE (Conformité Européenne) marking, a reassuring symbol which indicates that goods such as toys, electrical items and construction products...
18 May 2018
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Western Union - Scam victims claim your refund NOW!

Western Union - Scam victims claim your refund NOW!
Have you lost money to scams which used Western Union wire transfers? UK consumers who lost money to scams which used Western Union wire transfers can file to claim their money back until 31 May 2018, the Chartered Trading Standards Institute (CTSI) has learned. The deadline for consumers who fell victim to scammers using Western Union transfers between 1 January 2004 and 18 January 2017 has been extended by the United States Federal Trade Commission (FTC). CTSI lead officer for consumer education, Louise Baxter, said: "Thousands of people lost out to scams where Western Union was used to make payments....
14 May 2018
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Females from the UK urged to complain more

Females from the UK urged to complain more
Women are less likely to come forward and make a complaint, the UK European Consumer Centre (UK ECC) said on the recent International Women’s Day (8 March 2018). Figures from the European Commission show that far more men use the UK ECC to help resolve their complaints than women do: 72% of complainants are men, with just 28% of women.   Andy Allen, UK European Consumer Centre (UK ECC) service director, said: “We wanted to use  International Women’s Day to reach out to female consumers in the UK. The message is that there is an opportunity for women to truly...
14 May 2018
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UK ECC welcomes action against car hire companies across Europe

UK ECC welcomes action against car hire companies across Europe
Consumer advice organisation UK European Consumer Centre (UK ECC) welcomes the news from the UK’s Competition & Markets Authority (CMA) that it is launching its first direct action again car hire companies across Europe. The enforcement action follows extensive complaints from people encountering hidden costs on collection of their car at the airport abroad. The businesses are based in European countries but selling directly to UK customers online. Michael Grenfell, CMA executive director for enforcement, said: “This move sends a clear message: just because a business is not on UK soil doesn’t mean the law doesn’t apply when it sells...
14 May 2018
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Brexit concern for small claims

Brexit concern for small claims
European Small Claims Procedure could disappear when the UK leaves the EU…   UK consumers are being warned that there is a danger that the European Small Claims Procedure may disappear when the UK leaves the EU. They are being urged to use it fully while they can.   Andy Allen, UK European Consumer Centre (UK ECC) service director, said: “There is currently such a wide range of cases that consumers can use the European Small Claims Procedure in; anything from flight delays to general consumer purchases to goods not being delivered, car hire, accommodation purchases – the list is...
14 May 2018
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Calm your travel worries with advice from the UK ECC

Calm your travel worries with advice from the UK ECC
 Five steps to smoothing your travel worries . . . Travel in the EU always accounts for a sizeable portion of cases handled by the UK European Consumer Centre. And as summertime’s almost here, and UK consumers’ thoughts are turning to summer holidays, the UK ECC is promoting a range of tools to help smooth those travel plans. Transport in particular is one of the most complained about sectors by consumers asking the UK ECC for in-depth help and as such gives UK consumers some of the biggest headaches. Included within the transport category are such subjects as passenger transport...
14 May 2018
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Paid subscriptions in the EU

Paid subscriptions in the EU
Have you ever wondered why you were not able to watch a movie from your Netflix or Amazon Prime subscription when you travel outside of the UK?  This is down to something called Geo-blocking.  Geo-blocking is when Companies apply barriers and impose restrictions to consumers on the basis of their nationality or place of residence. This is why when you try and log in to your profile in another country in knows you are not in your home country and blocks your access. As of the 20th March 2018, when you visit another EU member country you can now use...
20 Mar 2018
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Tickets companies banned from misleading consumers

Tickets companies banned from misleading consumers
Ticket sellers Viagogo AG, StubHub UK, Seatwave Ltd and GET ME IN! Ltd have been investigated by the Advertising Standards Authority who have declared that the way they advertise their prices was misleading to the public. As an avid festival and concert goer myself I take this issue quite seriously as it can be a detriment to fans and musicians.  Less music is being purchased and consumers are turning to festivals and concerts creating a new golden age of live music. The bad news is that there are companies trying to take advantage of this. There has been lots in...
7 Mar 2018
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Fingers in Dog Food - Enforcement co-operation

Fingers in Dog Food - Enforcement co-operation
Case study - foreign body in foodCase studies are a good way of showing what happens when you contact us at the UK ECC.  They also provide some insight into the processes that we take to provide assistance when you have a dispute.   The consumer has a problem! A UK lady bought some dog food from a German seller online. To her surprise, when she opened one of the cans, she found ‘human fingers’ inside. She contacted the UK ECC in order to report the matter. Andy Allen, service director at the UK ECC, said: “The case was an interesting one...
6 Mar 2018
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Revamped newsletter appeals to social media users

Revamped newsletter appeals to social media users
Increased social networking in Great Britain has driven consumer advice organisation UK European Consumer Centre to put social media platforms at the heart of a fresh look at its Your Update enewsletter.   Figures show that 96% of 16 to 24-year olds and 88% of 25 to 34-year olds used social networks in 2017, with social networking being widespread in all age groups.   Andy Allen, UK European Consumer Centre (UK ECC) Director, said: “Use of the internet for social networking continues to grow and has become part of many adults’ everyday lives. Social networking is widespread in age groups...
6 Mar 2018
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