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BBC Radio Lincolnshire - Ryanair Cancellations

BBC Radio Lincolnshire - Ryanair Cancellations
Will I be flying? "or won't I?" - that's the question which passengers want answered, according to consumer advisor Laura Johnston on BBC Radio Lincolnshire. UK European Consumer Centre advisor Laura went on to the William Wright programme to talk live about the recent Ryanair flight cancellation problems. Laura said: "Passengers need to know: are they going to be flying, are they going to be flying on another date, are they going to have to make any dramatic plans - and that's what Ryanair really needs to be getting out to their customers." She went on to outline passenger entitlements...
12 Oct 2017
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BBC Radio York - Ryanair Cancellations

BBC Radio York - Ryanair Cancellations
On the airwaves for consumers "We want to see consumers being treated in accordance with the legislation," said UK European Consumer Centre consumer advisor Laura Johnston live on BBC Radio York after the Civil Aviation Authority called for Ryanair to be clearer with passengers about flight cancellations. Laura said on BBC Radio York's Jules Bellerby show: "A lot of consumers are often led by their pockets and so there's a chance that Ryanair can simply bounce back from this, but it will take some time and hard work on their part to restore confidence." Listen to http://www.bbc.co.uk/programmes/p05fhjb8 to find about...
12 Oct 2017
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BBC Three Counties - Ryanair Cancellations

BBC Three Counties - Ryanair Cancellations
Airlines should do their best "Airlines should do their best for their customers," said UK European Consumer Centre consumer advisor Laura Johnston on BBC Three Counties Radio. Laura was interviewed live on the Roberto Perrone show on BBC Three Counties Radio about consumer rights after the Civil Aviation Authority and the Aviation Minister became involved in the public discussion following recent Ryanair cancellations. She said: "Airlines need to be aware of the rights of consumers and the impact that they have on consumers when maybe things don't go quite as they are planned. And they need to be doing the...
12 Oct 2017
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BBC Radio Essex - Monarch Airlines

BBC Radio Essex - Monarch Airlines
Hear UK European Consumer Centre consumer advisor Laura Johnston on BBC Radio Essex after the collapse of Monarch Airlines: http://www.bbc.co.uk/programmes/p05g5xkg
4 Oct 2017
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Monarch Airlines

Monarch Airlines
Monarch Airlines has officially ceased trading, all of its operations will end by 2ndOctober 2017 and as of this date all future holidays and flights provided by the Monarch Group of companies have been cancelled.What companies are includedMonarch Airlines LtdMonarch Holidays LtdFirst Aviation LtdSvro LtdSomewhere2stayLtdHere are some questions that you may already be thinking but don’t have the answers to just yet.What does this mean for me if you have booked flights with Monarch?If you are in the UK and due to travel out, the flights are not operating and you are advised not to go to the airport. If you...
2 Oct 2017
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Ryanair - Recent Flight Cancellations

Ryanair - Recent Flight Cancellations
Ryanair have announced that they would be cancelling 40-50 flights per day up until 20 September 2017 and more for the next few weeks.  This is due to a backlog of holidays that they need to fulfil with their staff.This means that passengers will either be left unable to get to their destination or even worse, not be able to get home from their trip.If your flight is cancelled then you may be entitled to compensation under EC Regulation 261/2004.  This legislation protects consumers when their flights are cancelled.It states that when a flight is cancelled the airline have to...
18 Sep 2017
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BBC Radio 4 - You and Yours 31/8/2017

BBC Radio 4 - You and Yours 31/8/2017
Listen to UK ECC consumer advisor Laura Johnston being interviewed on BBC Radio 4's You & Yours programme about holiday accommodation problems:  http://www.bbc.co.uk/programmes/b09295d4 
7 Sep 2017
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Your Views on healthcare in Europe

Your Views on healthcare in Europe
We’re interested in your views on receiving medical treatment in other European countries. If you’ve never received healthcare abroad, are you aware of the options and might you consider this in the future? If you have received urgent healthcare while visiting another European country, or travelled abroad specifically for planned treatment, what was your experience? We are working with ANEC (the European Consumer Voice in Standards) to collect the views of as many EU citizens as possible. ANEC will use your feedback to raise standards for consumers, making it easier to access cross-border healthcare in the EU. You can help...
8 Aug 2017
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BBC Radio 4 - You and Yours

BBC Radio 4 - You and Yours
Laura Johnston, UK European Consumer Centre consumer advisor, was interviewed about car hire in the EU live on Thursday 3 August 2017 BBC Radio 4 You & Yours programme. She said that the top three complaints received by the UK ECC from UK consumers for car hires in the EU are damage, insurance or insurance-type products and fuel-policies. Also being interviewed was Tony Poston from the British Vehicle Rental and Leasing Association (BVRLA). The full interview is available on: http://www.bbc.co.uk/programmes/b08z98ds
8 Aug 2017
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Holiday Hell? Transport sector is #1 headache for UK Consumers

Holiday Hell?  Transport sector is #1 headache for UK Consumers
The UK European Consumer Centre was featured in the July edition of our host organisations Monthly publication called TS Today.The feature was on our complaint figures for 2016 along with our customer satisfaction scores.An infographic was produced as a handy visual guide to these figures.  To see the complete edition of TS Today please click the link - TS Today July 2017 
2 Aug 2017
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