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UK European Consumer Centre

The UKECC Blog

The UKECC Blog
The UKECC launches its new weekly blog on consumer issues in Europe.The blog debutes with a piece on 'a decade of the ECC-Net' written by Wojtek Szczerba.   The blog will run weekly covering a lots of different aspects of the work we do and will include current problems and case studies.To view the blog please click here. 
21 Jan 2016
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Staying "h'APP'Y" with Adam

Staying "h'APP'Y" with Adam
Many consumers have a rough idea of their consumer rights, but what about if you are on holiday in Europe and there is a language barrier? How do you ensure that you know exactly what you rights are and explain yourself at the same time? UK ECC consumer advisor Adam Mortimer explained that the Travel App, released by the European Consumer Centre Network for your smart phone, can help. Not only does it explain your rights as an EU consumer about everything from travel to car rental and hotels, it has a translation function too. Adam said that the app...
20 Jan 2016
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What's in a name? Timeshare or discount holiday club?

What's in a name? Timeshare or discount holiday club?
Discount holiday clubs, timeshares - what's the difference and what should you look out for before signing up?  UK ECC consumer advisor Adam Mortimer explained all when he was interviewed on UK Health Radio's John Guinn Travel Show: http://www.spreaker.com/user/travel_researcher/john-guinn-travel-show-15th-january-2016 Terms and conditions in discount holiday contracts can be written, particularly in terms of the length of the contract, to avoid the protections of the Timeshare Directive. Adam said that if the product you have bought is outside of the timeshare and holiday product legislation, consumers will need to look at the product's terms and conditions to see if they are...
20 Jan 2016
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UKECC TV appearance - Rip Off Britain

UKECC TV appearance - Rip Off Britain
What's the correct price? You may have heard in the media about consumers apparently being charged different prices for the same holidays in different parts of the world. BBC's Rip Off Britain: Holidays looked at this on 11 January 2016. One of the UK European Consumer Centre's consumer advisors, Laura Ferguson, was interviewed by the programme on the subject and the UK ECC provided support to the BBC with its research. You can hear more here about  Laura's advice on how to get the most competitive rate:  http://www.bbc.co.uk/iplayer/episode/b06wp903/rip-off-britain-holidays-series-4-episode-6 Potential price differentiation is a complex subject. The UK ECC says: "EU...
13 Jan 2016
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Winter Tyres. Do I need them?

Winter Tyres.  Do I need them?
Slip sliding away? If you intend driving in the EU anytime this winter, then you need to know whether you are obliged to use winter tyres or not. Andy Allen, UK European Consumer Centre Director, said: "It's important not to judge a book by its cover when thinking about whether winter tyres are needed or not. The winter tyre study by the European Consumer Centre network is essential information for drivers venturing onto European roads during the winter." Knowing whether to use winter tyres or not is not as straightforward as considering whether it's snowing or not; in some countries...
13 Jan 2016
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UKECC radio appearance - BBC Radio Ulster

UKECC radio appearance - BBC Radio Ulster
An ideal travel companion - that's a handy little FREE travel app just announced by the UK European Consumer Centre. Adam Mortimer, one of the UK ECC's consumer advisors, explains how this pocket version of an all-in-one legal counsellor and personal interpreter helps you know your travel and consumer rights. He talks to Linda McAuley, presenter of BBC Radio Ulster's consumer show: http://www.bbc.co.uk/programmes/b06tv7bd#play
13 Jan 2016
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ECC-Net: Travel App.

ECC-Net: Travel App.
Any seasoned traveller knows that they need to be able to stay cool and express their consumer rights even when they’re on holiday. So to help the tens of thousands of UK consumers who take winter city breaks in Europe every year, consumer advice organisation UK ECC is urging holidaymakers to make sure they use something called the Travel App. You may think that you’ve got the perfect holiday lined up; your perfect holiday companion, your perfect destination, your perfect price, but would you know what to do it your holiday went wrong? Developed by European Consumer Centre Network (of...
4 Jan 2016
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Your Update December 2015

Your Update December 2015
Merry Christmas everybody! The final 2015 issue of the UK ECC's Your Update newsletter come with a whole bunch of good news to accompany the festive season. Firstly, an announcement that package travel rules are being broadened is sure to bring good cheer for all future holidaymakers. Then there's some potential help for you if you're unlucky enough to buy presents this Christmas which aren't up to scratch. Plus the usual case study and of course other articles all designed to help you, the consumer. December 2015 
23 Dec 2015
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UK consumer complaints about discount holiday clubs halve in a year

UK consumer complaints about discount holiday clubs halve in a year
Complaints by UK consumers about discount holiday clubs have halved over the course of a year, according to consumer advice organisation UK European Consumer Centre. The centre is reporting a 55 % decrease in the number of such 'in-depth' complaints it received from UK consumers over the course of a year. The same picture is repeated in the related category of 'other related propositions' (which includes things such as bonus week breaks or legal services). Andy Allen, UK ECC Director, said: "Whilst we do still receive significant numbers of complaints about this sector, our figures show a very positive story...
16 Dec 2015
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More protection on its way for holidaymakers as package travel rules are broadened

More protection on its way for holidaymakers as package travel rules are broadened
Consumer advice organisation UK European Consumer Centre has welcomed news that MEPs (Members of the European Parliament) have voted to give holidaymakers more protection by widening package travel rules. Following the vote in the European Parliament, package holidays consisting of a flight, hotel or car-hire (either bought online for an all-in price or through linked webpages) will get the same protection as packages bought in travel agencies. MEPS also voted to ensure that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible if something goes wrong. Andy Allen, UK ECC...
16 Dec 2015
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