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WASP - Wales Against Scams Partnership

WASP - Wales Against Scams Partnership
A new partnership made up of a coalition of police forces, police and crime commissioners, Trading Standards, banks, utility companies, local government, Age Cymru and the Older People's Commissioner for Wales is launching today in Wales at the National Trading Standards and Consumer Empowerment Conference in Cardiff. The Wales Against Scams Partnership (WASP) is the first of its kind in the UK and intends to protect the Welsh public particularly the vulnerable from scams. “Being scammed or targeted by fraud can have a shocking effect on some of the most vulnerable people in Wales and at least 150,000 people in...
22 Mar 2016
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Buying a car in another EU Member State: a good deal?

Buying a car in another EU Member State: a good deal?
Whether you're searching for a particular model, for better value for money, or simply for more choice, many EU consumers looking to buy a car decide to go bargain-hunting in another EU Member State. What may seem like a simple transaction at first sight can leave consumers feeling as if they are running an obstacle course. Consumers may have to ask themselves some of the following questions: what documents are needed? In which country does VAT have to be paid? Is the car covered by a guarantee? Are insurance or transit plates needed for the journey home? In an effort...
15 Mar 2016
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Back of the net! Scoring a winner with the Independent Football Ombudsman

Back of the net! Scoring a winner with the Independent Football Ombudsman
You're a footie fan and you feel that you've been wrongly charged to see a match, you couldn't get a ticket despite queuing for hours/days, your club merchandise was overpriced or someone was sitting in your seat (despite you having a valid ticket!)? These could be valid complaints, but would you know who should take up your case? The answer is the Independent Football Ombudsman (IFO), the latest organisation to become an officially approved Alternative Dispute Resolution (ADR) body. New legislation now requires UK traders - which would include football clubs - to inform consumers of an approved Alternative Dispute...
9 Mar 2016
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Brits are among the most active and competent internet users in Europe

Brits are among the most active and competent internet users in Europe
More Brits are active internet users than the EU average, according to an annual assessment by the European Commission. The EC's Digital Economy and Society Index (DESI) says that 90% of Brits are active internet users – well above the EU average of 76%. The assessment tracks indicators such as internet use and high-speed broadband. It also looks at the number of Science, Technology and Mathematics (STEM) graduates to give an idea how prepared each EU member state is for the digital age. The UK ranks sixth in the index overall. More information UK factsheet General factsheet
3 Mar 2016
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Call for help! Online holiday booking: is the indicated price the final price?

Call for help!  Online holiday booking: is the indicated price the final price?
One of the projects of the European Consumer Centre Network (ECC-Net) in 2016 is regarding the subjects of advertising and pricing in the widely understood online tourist sector. This includes booking of flights, hotel accommodation, car hire, etc.There are laws in place to protect consumers from paying excessive charges for processing the payment made by a particular method (e.g. credit card) and to ensure that the price quoted at the point of payment is the one ultimately paid by the consumers. We have created a short questionnaire to help us measure how these laws are observed in the European market...
2 Mar 2016
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ECC-Net - 10 years old!

ECC-Net - 10 years old!
On the 2nd June 2015 the ECC-Net turned 10 years old.  Here at the UK ECC we ran a customer quiz to celebrate the milestone where one lucky person bagged a £100 Amazon giftcard.  To see the questions and answers of the quiz please click hereWe also compiled some statistics on our most complained about countries.  To see these results click here In keeping with the theme of 10 we provided our 10 Top Tips when shopping in Europe.  To view these please click here And finally we had a visit from Vicky Ford MEP visited the office to celebrate with us....
2 Feb 2016
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Winter Tyres within the EU, Iceland and Norway

Winter Tyres within the EU, Iceland and Norway
Indian summer is a distant memory! Before you venture out on snowy roads in the EU anytime this winter, then you need to know whether you are obliged to use winter tyres or not. It's not as straightforward as simply saying 'is it snowy or not?' however. In some countries winter tyres are legally required between certain dates, in others they are mandatory "if weather conditions so require", in a few they are only mandatory if there is a specific road sign and in others they are not mandatory at all. Before you risk breaking the law or worse, being...
2 Feb 2016
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Timeshare - The ECC Net Report

Timeshare - The ECC Net Report
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze. To read the full report click hereTo read the Network's Top Ten Tips click here For help on all things related to timeshare and timeshare like products please contact us 
2 Feb 2016
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Annual Report 2014

Annual Report 2014
 More and more UK consumers are coming to the UK ECC for help, according to our newly-released Annual Report Click here to read the UKECC 2014 Annual Report
2 Feb 2016
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Annual Report 2013

Annual Report 2013
Click Here to read the UKECC 2013 Annual Report 
2 Feb 2016
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