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UK European Consumer Centre

Ryanair - Recent Flight Cancellations

Ryanair - Recent Flight Cancellations
Ryanair have announced that they would be cancelling 40-50 flights per day up until 20 September 2017 and more for the next few weeks.  This is due to a backlog of holidays that they need to fulfil with their staff.This means that passengers will either be left unable to get to their destination or even worse, not be able to get home from their trip.If your flight is cancelled then you may be entitled to compensation under EC Regulation 261/2004.  This legislation protects consumers when their flights are cancelled.It states that when a flight is cancelled the airline have to...
18 Sep 2017
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BBC Radio 4 - You and Yours 31/8/2017

BBC Radio 4 - You and Yours 31/8/2017
Listen to UK ECC consumer advisor Laura Johnston being interviewed on BBC Radio 4's You & Yours programme about holiday accommodation problems:  http://www.bbc.co.uk/programmes/b09295d4 
7 Sep 2017
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Your Views on healthcare in Europe

Your Views on healthcare in Europe
We’re interested in your views on receiving medical treatment in other European countries. If you’ve never received healthcare abroad, are you aware of the options and might you consider this in the future? If you have received urgent healthcare while visiting another European country, or travelled abroad specifically for planned treatment, what was your experience? We are working with ANEC (the European Consumer Voice in Standards) to collect the views of as many EU citizens as possible. ANEC will use your feedback to raise standards for consumers, making it easier to access cross-border healthcare in the EU. You can help...
8 Aug 2017
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BBC Radio 4 - You and Yours

BBC Radio 4 - You and Yours
Laura Johnston, UK European Consumer Centre consumer advisor, was interviewed about car hire in the EU live on Thursday 3 August 2017 BBC Radio 4 You & Yours programme. She said that the top three complaints received by the UK ECC from UK consumers for car hires in the EU are damage, insurance or insurance-type products and fuel-policies. Also being interviewed was Tony Poston from the British Vehicle Rental and Leasing Association (BVRLA). The full interview is available on: http://www.bbc.co.uk/programmes/b08z98ds
8 Aug 2017
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Holiday Hell? Transport sector is #1 headache for UK Consumers

Holiday Hell?  Transport sector is #1 headache for UK Consumers
The UK European Consumer Centre was featured in the July edition of our host organisations Monthly publication called TS Today.The feature was on our complaint figures for 2016 along with our customer satisfaction scores.An infographic was produced as a handy visual guide to these figures.  To see the complete edition of TS Today please click the link - TS Today July 2017 
2 Aug 2017
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UK consumers are amongst the savviest e-shoppers

UK consumers are amongst the savviest e-shoppers
UK consumers are the most confident online shoppers in the EU and amongst the savviest about their EU consumer rights, according to the latest data published by the European Commission.  In 2016, nearly 87.6% of UK shoppers bought domestic goods or services online (EU: 72%) and 77% made purchases from across EU borders, with an average spend of €432 (£380) over a three month period (EU: €162 (£142).   The high volumes of e-shopping in the UK is supported by high levels of trust consumers have in a number of areas, including non-food product safety which stands at 94%, public...
2 Aug 2017
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Only 52% of UK retailers feel 'confident' to sell online

Only 52% of UK retailers feel 'confident' to sell online
UK consumers may be amongst the savviest e-shoppers, but apparently it is a different picture for retailers.   According to the European Commission's 2017 Consumer Condition Scoreboard, many retailers are reluctant to expand their online activities because of concerns over fraud or because they fear they will not get paid when selling cross-border to consumers in other EU countries.  To view the infographic click the link - Consumer Markets Scoreboard 2017   The report shows that different tax rules also make retailers reluctant to venture in cross-border sales. Only about 52% of UK retailers (EU: 58%) felt "confident" to sell online,...
2 Aug 2017
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A Holiday Story That Went Wrong

A Holiday Story That Went Wrong
BBC Radio Essex reported as their top story on its breakfast programme the tale of a disabled man from Harlow who was left out of pocket because of a deal with a holiday company. The company contacted him by phone and persuaded him to pay for a holiday he has never received. He paid a deposit and further money was taken from his bank account. The radio show reported yesterday morning (Monday 31 July) that the man thought he was going to be able to book a holiday, but has been told that everything is unavailable. Laura Johnston, consumer advisor...
2 Aug 2017
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European Small Claims Procedure

European Small Claims Procedure
Shopping online makes buying bargains possible but sometimes things can go wrong: you may encounter a problem with the goods or with delivery. To avoid difficult, costly and time-consuming legal procedures, the European Small Claims Procedure was set up and has been in operation since 2009 with a €2000 claim limit.  On Friday 14th July this limit will be increased to €5000, a big increase from the current limit!With the introduction of Alternative Dispute Resolution and the Online Dispute Resolution Platform there are many options for a consumer when they encounter a dispute with a trader in another European country....
14 Jul 2017
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Holiday booking fraud

Holiday booking fraud
A new report from the City of London Police's National Fraud Intelligence Bureau has warned of the dangers posed by holiday booking fraud. It says that fraudsters stole £7.2million from almost 6,000 unsuspecting holidaymakers and other travellers in 2016. The number of people reporting travel fraud to the police jumps in summer and December. The report says that the most common types of fraud relate to the sale of airline tickets, booking accommodation online as well as timeshare sales. Examples include: setting up fake websites for holiday accommodation, hacking into legitimate accounts, issuing fake airline tickets or a situation where a...
12 Jul 2017
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