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UK consumers are amongst the savviest e-shoppers

UK consumers are amongst the savviest e-shoppers
UK consumers are the most confident online shoppers in the EU and amongst the savviest about their EU consumer rights, according to the latest data published by the European Commission.  In 2016, nearly 87.6% of UK shoppers bought domestic goods or services online (EU: 72%) and 77% made purchases from across EU borders, with an average spend of €432 (£380) over a three month period (EU: €162 (£142).   The high volumes of e-shopping in the UK is supported by high levels of trust consumers have in a number of areas, including non-food product safety which stands at 94%, public...
2 Aug 2017
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Only 52% of UK retailers feel 'confident' to sell online

Only 52% of UK retailers feel 'confident' to sell online
UK consumers may be amongst the savviest e-shoppers, but apparently it is a different picture for retailers.   According to the European Commission's 2017 Consumer Condition Scoreboard, many retailers are reluctant to expand their online activities because of concerns over fraud or because they fear they will not get paid when selling cross-border to consumers in other EU countries.  To view the infographic click the link - Consumer Markets Scoreboard 2017   The report shows that different tax rules also make retailers reluctant to venture in cross-border sales. Only about 52% of UK retailers (EU: 58%) felt "confident" to sell online,...
2 Aug 2017
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A Holiday Story That Went Wrong

A Holiday Story That Went Wrong
BBC Radio Essex reported as their top story on its breakfast programme the tale of a disabled man from Harlow who was left out of pocket because of a deal with a holiday company. The company contacted him by phone and persuaded him to pay for a holiday he has never received. He paid a deposit and further money was taken from his bank account. The radio show reported yesterday morning (Monday 31 July) that the man thought he was going to be able to book a holiday, but has been told that everything is unavailable. Laura Johnston, consumer advisor...
2 Aug 2017
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European Small Claims Procedure

European Small Claims Procedure
Shopping online makes buying bargains possible but sometimes things can go wrong: you may encounter a problem with the goods or with delivery. To avoid difficult, costly and time-consuming legal procedures, the European Small Claims Procedure was set up and has been in operation since 2009 with a €2000 claim limit.  On Friday 14th July this limit will be increased to €5000, a big increase from the current limit!With the introduction of Alternative Dispute Resolution and the Online Dispute Resolution Platform there are many options for a consumer when they encounter a dispute with a trader in another European country....
14 Jul 2017
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Holiday booking fraud

Holiday booking fraud
A new report from the City of London Police's National Fraud Intelligence Bureau has warned of the dangers posed by holiday booking fraud. It says that fraudsters stole £7.2million from almost 6,000 unsuspecting holidaymakers and other travellers in 2016. The number of people reporting travel fraud to the police jumps in summer and December. The report says that the most common types of fraud relate to the sale of airline tickets, booking accommodation online as well as timeshare sales. Examples include: setting up fake websites for holiday accommodation, hacking into legitimate accounts, issuing fake airline tickets or a situation where a...
12 Jul 2017
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Scams Awareness Month 2017

Scams Awareness Month 2017
Consumer advice organisation the UK European Consumer Centre (UK ECC) is urging all consumers to take action if they feel they may have been the victim of a scam whilst making an EU-purchase. The UK ECC is joining with other organisations such as the Chartered Trading Standards Institute and Citizens Advice in supporting Scams Awareness Month this July. It is suspected that reported scams are just the tip of the iceberg, with many scams and fraud going unreported. Estimates show that £10.9 billion is the approximate amount lost each year to scams and fraud. And figures from the City of...
12 Jul 2017
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Air Travel complaints down

Air Travel complaints down
Air travel complaints from UK consumers are decreasing, according to consumer advice body the UK European Consumer Centre (UK ECC). Analysis of complaints show that 'passenger transport by air' accounted for 19.3% of all ‘assistance case’ grievances handled by the UK ECC in 2016, whereas in 2015 the figure was 23.8%. Andy Allen, service director at the UK ECC, said: “This could be partly because some airlines now use an approved Alternative Dispute Resolution (ADR) body to help consumers resolve their complaints. Whilst it's not compulsory for traders to actually use an ADR scheme, EU legislation came into effect in...
4 Jul 2017
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EU Looking to improve cross-border cooperation

EU Looking to improve cross-border cooperation
Last evening, the European Parliament and Council reached a political agreement on the Commission's proposal to improve the EU-wide cooperation mechanism for consumer protection. These new rules will introduce a quick and more efficient cross-border cooperation mechanism between the national enforcers. They will have faster tools to react in a joint action when illegal practices are reported by consumers in at least two thirds of the EU countries. "Strengthened cross-border enforcement is crucial in the digital age where harmful practices can be replicated easily in many countries with just one click," said Věra Jourová, EU Commissioner for Justice, Consumers and Gender Equality. "Enforcement authorities...
22 Jun 2017
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Delayed Baggage - What you need to know

Delayed Baggage - What you need to know
Montreal ConventionWith the news today that Heathrow terminal 3 and 5 experienced some issues with their baggage system, it is important to know what rights you have when your baggage is delayed to your destination.There are no set rules for how airlines must assess baggage claims. For delayed baggage, some airlines offer immediate one-off payments at a set amount to cover emergency purchases (such as toiletries or underwear). Some will pay a set amount per day up to a maximum number of days. Others will not make cash payments at the time, but prefer to reimburse expenditure on essential items...
15 Jun 2017
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Case study - Missing tripod is no bed of roses for consumer

Case study - Missing tripod is no bed of roses for consumer
UK consumer Mr C was looking forward to starting work on building a new garden wall to house his rose bed, but hadn't bet on a missing tripod scuppering the project. He ordered a laser level tool from a Slovakian trader, but it arrived minus the tripod which had been pictured on the website. The trader gave conflicting stories; firstly he told Mr C that he should have received a tripod, but the next day said that the tripod was not included. After returning the laser level by recorded delivery, the consumer received confirmation that he would receive a refund....
14 Jun 2017
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