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Paid subscriptions in the EU

Paid subscriptions in the EU
Have you ever wondered why you were not able to watch a movie from your Netflix or Amazon Prime subscription when you travel outside of the UK?  This is down to something called Geo-blocking.  Geo-blocking is when Companies apply barriers and impose restrictions to consumers on the basis of their nationality or place of residence. This is why when you try and log in to your profile in another country in knows you are not in your home country and blocks your access. As of the 20th March 2018, when you visit another EU member country you can now use...
20 Mar 2018
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Tickets companies banned from misleading consumers

Tickets companies banned from misleading consumers
Ticket sellers Viagogo AG, StubHub UK, Seatwave Ltd and GET ME IN! Ltd have been investigated by the Advertising Standards Authority who have declared that the way they advertise their prices was misleading to the public. As an avid festival and concert goer myself I take this issue quite seriously as it can be a detriment to fans and musicians.  Less music is being purchased and consumers are turning to festivals and concerts creating a new golden age of live music. The bad news is that there are companies trying to take advantage of this. There has been lots in...
7 Mar 2018
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Fingers in Dog Food - Enforcement co-operation

Fingers in Dog Food - Enforcement co-operation
Case study - foreign body in foodCase studies are a good way of showing what happens when you contact us at the UK ECC.  They also provide some insight into the processes that we take to provide assistance when you have a dispute.   The consumer has a problem! A UK lady bought some dog food from a German seller online. To her surprise, when she opened one of the cans, she found ‘human fingers’ inside. She contacted the UK ECC in order to report the matter. Andy Allen, service director at the UK ECC, said: “The case was an interesting one...
6 Mar 2018
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Revamped newsletter appeals to social media users

Revamped newsletter appeals to social media users
Increased social networking in Great Britain has driven consumer advice organisation UK European Consumer Centre to put social media platforms at the heart of a fresh look at its Your Update enewsletter.   Figures show that 96% of 16 to 24-year olds and 88% of 25 to 34-year olds used social networks in 2017, with social networking being widespread in all age groups.   Andy Allen, UK European Consumer Centre (UK ECC) Director, said: “Use of the internet for social networking continues to grow and has become part of many adults’ everyday lives. Social networking is widespread in age groups...
6 Mar 2018
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International Women's Day 2018

International Women's Day 2018
The UK ECC is urging more women to complain when it comes to their consumer rights. Our stats show that fewer women contact us when they have a problem with goods or services in the EU.  Only 28% of our complainants are women. Andy Allen, UK European Consumer Centre (UK ECC) service director, said: “We want to use the approach of International Women’s Day to reach out to female consumers in the UK.   “Our message to women everywhere in the UK is that International Women’s Day is YOUR day and you must use it to truly make a positive difference for...
5 Mar 2018
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When is a free trial not a free trial?

When is a free trial not a free trial?
Listen to UK ECC consumer advisor Laura Johnston on BBC Radio Ulster's On Your Behalf consumer programme as she talks about subscription traps.The answer is... when you find out that you've signed up to a recurring payment for future products. 'Subscription traps' can occur when consumers unwittingly sign up for repeated payments for purchases online, often for beauty-type goods. Although not universal - there are good health or beauty product companies supplying such products to consumers in an honest and above-board way under contracts which are fair - subscription trap complaints still come in fairly regularly to the UK European...
19 Jan 2018
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How can the European Small Claims Procedure help?

How can the European Small Claims Procedure help?
Watch UK ECC consumer advisor Adam Mortimer on BBC One's Rip Off Britain talk about cases where the European Small Claims Procedure could help.The answer is...that the relatively unknown procedure is a way for consumers to enforce their rights in resolving cross-border disputes in cases involving less than €5,000. Andy Allen, UK European Consumer Centre (UK ECC) service director, said: "The UK ECC is pleased that the Rip Off Britain programme is highlighting how the European Small Claims Procedure can work. The procedure can be used as a last resort if nothing else has worked. It is designed to avoid...
19 Jan 2018
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CTSI calls for urgent action in the wake of product safety report

CTSI calls for urgent action in the wake of product safety report
CTSI calls on the Government to take urgent action on product safety to keep UK consumers safe, in response to January’s (2018) report by the Department for Business, Energy and Industrial Strategy (BEIS) Select Committee. The committee calls for several significant measures to remove ‘millions of potentially dangerous products [that] remain in circulation’, including the need for a national agency for product safety, a central consumer reference point for electrical goods, and urgent attention to resolve the funding crisis in frontline trading standards. The report echoes the results of an independent Faulds Wood Report, which was published nearly two years...
19 Jan 2018
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UK ECC 10 Years Anniversary

UK ECC 10 Years Anniversary
Looking to the futureBack in 2007, when the UK European Consumer Centre started, we could not have foreseen the range of impacts that we would have on consumers and consumer policies in first 10 years and what the outlook is 10 years on. Now, as the UK ECC enters its 11th year of helping consumers, not only do we look back over our first 10 years, but we also consider: “What does the future hold for consumers in dispute with traders based in a European country outside the UK once the UK leaves the EU?” Andy Allen, UK ECC service...
19 Jan 2018
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Customer survey - December 2017

Customer survey - December 2017
Customer satisfaction Our customer satisfaction survey is a key tool that allows us to continually improve our service.  It is not possible to be great all of the time so for the times we fall below what you - and we - expect, the feedback you provide helps us deliver a worthwhile service.We will now take a look at a selection of the feedback we have received throughout the past month.December 2017 saw 57 customer survey responses submitted.  Of these respondants, 88% were extremely or very satisfied with the service they received. Only 9% of respondants felt that we were unable to...
3 Jan 2018
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