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UK European Consumer Centre

Case Study - Flight delay

Mr C and his wife were due to be travelling from Budapest to Glasgow when their flight was significantly delayed. Mr C tried to make a claim for compensation with the airline as they were aware there is legislation allowing compensation when a flight is delayed. This request was denied by the airline as they claimed the delay was a result of a technical fault.  

It was at this point then Mr C contacted us for help.  We provided some advice and as we felt that he was due compensation we asked our colleagues at ECC Bulgaria to contact the airline on his behalf. 

The case was shared with ECC Bulgaria, who contacted the airline about the delay. The airline was informed of their obligations to the consumer under EC Regulation 261/2004 (Air Passenger Rights) and after they reinvestigated the claim a payment of €800 compensation was made for the delayed flight.

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