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UK European Consumer Centre

Case Study - Car Hire

Mr P from Hungary contacted our colleagues at ECC Hungary due to a problem with a hire a car from a company in the UK.  During the journey to return the car at the end of the hire, Mr P got a puncture so had no choice but to return to the company on the spare wheel.  A charge of £400 was later levied for the repair which Mr P felt was excessive.

Mr P contacted our colleagues in Hungary and they provided some advice.  They felt that we should contact the company to ask them to reconsider the costs. 

The case was shared with the UK ECC and we decided to send this case straight to the trader's Altervative Dispute Resolution (ADR) body for consideration in the conciliation process.  The ADR Body contacted the hire company and the response suggested that the £400 charge was an excess amount and there was an oversight in refunding Mr P the remaining amount.  The repair of the tyre cost £126.81 so an immediate refund of £273.19 was made to Mr P.

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