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UK European Consumer Centre

Online shopping

Online shopping
Case study - Online shoppingCase studies are a good way to show what happens when you contact us at the UK ECC.  They also provide some insight into the processes...
3 Jan 2018
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Case Study - Holiday clubs

Case Study - Holiday clubs
Mrs S from the UK contacted us at the UK ECC on behalf of her friend, Mrs M.  Mrs M entered into a holiday club contract whilst in Malta.  Unfortunately...
14 Dec 2017
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Case Study - Car Hire

Case Study - Car Hire
Mr P from Hungary contacted our colleagues at ECC Hungary due to a problem with a hire a car from a company in the UK.  During the journey to return...
14 Dec 2017
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Case Study - Flight delay

Case Study - Flight delay
Mr C and his wife were due to be travelling from Budapest to Glasgow when their flight was significantly delayed. Mr C tried to make a claim for compensation with...
14 Dec 2017
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Case Study - Incorrect goods received

Case Study - Incorrect goods received
Mr W contacted us because he bought some goods online from a French company.  He didn't receive the correct goods and wanted to return them but the trader would not...
14 Dec 2017
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Case Study - Cooling off period

Case Study - Cooling off period
Mr V, a UK consumer bought a virtual reality headset online from an Irish-based trader. Mr V discovered a defect in the product – the headset was tilting slightly to...
14 Dec 2017
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