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UK European Consumer Centre

Your Update - Autumn 2017

Your Update - Autumn 2017
Welcome to the Autumn edition of the UK ECC's Your Update newsletter. Its main article looks at transport leading the way for consumer headaches. Other stories include a successful €69,000 case and a look at our host body's Brexit Think Tank.October 2017 
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BBC Radio Lincolnshire - Ryanair Cancellations

BBC Radio Lincolnshire - Ryanair Cancellations
Will I be flying? "or won't I?" - that's the question which passengers want answered, according to consumer advisor Laura Johnston on BBC Radio Lincolnshire. UK European Consumer Centre advisor Laura went on to the William Wright programme to talk live about the recent Ryanair flight cancellation problems. Laura said: "Passengers need to know: are they going to be flying, are they going to be flying on another date, are they going to have to make any dramatic plans - and that's what Ryanair really needs to be getting out to their customers." She went on to outline passenger entitlements...
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BBC Radio York - Ryanair Cancellations

BBC Radio York - Ryanair Cancellations
On the airwaves for consumers "We want to see consumers being treated in accordance with the legislation," said UK European Consumer Centre consumer advisor Laura Johnston live on BBC Radio York after the Civil Aviation Authority called for Ryanair to be clearer with passengers about flight cancellations. Laura said on BBC Radio York's Jules Bellerby show: "A lot of consumers are often led by their pockets and so there's a chance that Ryanair can simply bounce back from this, but it will take some time and hard work on their part to restore confidence." Listen to http://www.bbc.co.uk/programmes/p05fhjb8 to find about...
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BBC Three Counties - Ryanair Cancellations

BBC Three Counties - Ryanair Cancellations
Airlines should do their best "Airlines should do their best for their customers," said UK European Consumer Centre consumer advisor Laura Johnston on BBC Three Counties Radio. Laura was interviewed live on the Roberto Perrone show on BBC Three Counties Radio about consumer rights after the Civil Aviation Authority and the Aviation Minister became involved in the public discussion following recent Ryanair cancellations. She said: "Airlines need to be aware of the rights of consumers and the impact that they have on consumers when maybe things don't go quite as they are planned. And they need to be doing the...
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