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UK European Consumer Centre

Do invisible borders still restrict consumer access?

Do invisible borders still restrict consumer access?
Have you been confronted with a trader's refusal to deliver to you or been told you must pay a higher price based on your nationality or where you live?If you have, you're not alone - non-discrimination on the basis of nationality and place of residence is the principle of what's known as Article 20.2 of the Services Directive. Now the European Consumer Centre Network (ECC-Net) has released a report, titled Do Invisible Borders Still Restrict Consumer Access to Services in the EU? which is an analysis by the ECC-Net of cases of different treatment of customers across Europe, potentially relevant...
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Your Update newsletter - May 2017

Your Update newsletter - May 2017
Welcome to the first 2017 issue of the UK ECC's Your Update newsletter. We explore a variety of subjects: unjustified discrimination due to your nationality and where you live, the end of roaming charges and how to to spot fake goods. Plus, what's afoot in the case study section?  May 2017
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World Consumer Rights Day - Part 2

World Consumer Rights Day - Part 2
10 ways to spot counterfeits on the internetIt used to be that scammers targeted the luxury market but now counterfeit products have now become available to all consumer products.  Goods such as medicine, cosmetics, children's toys and branded clothing, to name but a few, are easily accessible thanks to the World Wide Web.  The ECC-Net receives many complaints from consumers who, either consciously or not, purchase counterfeit items.  To help consumers to spot a dodgy website here are 10 things to look out for:When using search engines to look for certain products beware of phrases such as "cheap" or "free...
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World Consumer Rights Day - Part 1

World Consumer Rights Day - Part 1
Arguably the biggest change to shopping in the 21st century has been the increased popularity of online shopping; it's become the norm for many people.  As this trend to shop online has grown, it has led to more money being spent. Mobile phones, computers, cameras or TVs are said to be some of the most popular goods bought online.Facts and Figures  According to recent figures (the ECC-Net’s 10th anniversary report in 2015) one in six businesses now sells online and e-commerce accounts for 7% of retail turnover in the EU as a whole. Now, on World Consumer Rights Day (15...
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