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UK European Consumer Centre

Online Dating

Online Dating
With the 14th February fast approaching we anticipate the number of contacts we receive about online dating sites to increase with people looking for love.If you do decide that Online dating is for you we hope that you will take note of some handy tips to make sure you dont fall foul of any costs you wern't expecting.  You should be careful when registering with online dating sites and determine that there is not a need to cancel the service after any interim trial periodTerms and conditions may also suggest an automatic renewal for the following month or year that...
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LuxStyle & Lux International Denmark

LuxStyle & Lux International Denmark
Luxstyle ApS and Lux International Sales ApS have been reported to the Danish police over the sending of unsolicited goods along with demands for payments from consumers all over the world.The ECC-Net and other consumer bodies have received many complaints about this company which concern the advertisement of a number of beauty aids.  The consumers report that they can only view a price once their address details have been entered on a webform.  It is at this point that the company registers an "order".  Typically the consumers have not given their payment details so an invoice is sent with the...
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EU Roaming charges

EU Roaming charges
Thanks to EU roaming rules, the cost of making and receiving calls abroad within the EU is now substantially cheaper than in 2007, when the EU first started to tackle excessive roaming charges.A proposal to end roaming charges by 15 June 2017 was agreed by the European Parliament and the European Council  in October 2015.But there will be a safeguard mechanism for operators against potential abuses by consumers. Operators will be able to challenge customers if they detect the mobile device is not being used for periodic travel, in which case customers could face a surcharge.It is worth noting that...
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Passengers with disability or reduced mobility - Know your rights!

Passengers with disability or reduced mobility - Know your rights!
Disabilities: know your air passenger rights Do you know about the rights and problems of air passengers with disabilities or reduced mobility? The UK ECC used the occasion of the International Day of Persons with Disabilities recently to draw attention to the subject. Adam Mortimer, UK ECC consumer advisor, was interviewed as the first guest on a timely John Guinn Travel Show on UK Health Radio. Talking about EU Regulation 1107/2006, Adam Mortimer told listeners to the digital station: "Assistance (which has to be requested at the time of booking or at least 48 hours before travelling) has to be...
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