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UK European Consumer Centre

European Small Claims Procedure

European Small Claims Procedure
Shopping online makes buying bargains possible but sometimes things can go wrong: you may encounter a problem with the goods or with delivery. To avoid difficult, costly and time-consuming legal procedures, the European Small Claims Procedure was set up and has been in operation since 2009 with a €2000 claim limit.  On Friday 14th July this limit will be increased to €5000, a big increase from the current limit!With the introduction of Alternative Dispute Resolution and the Online Dispute Resolution Platform there are many options for a consumer when they encounter a dispute with a trader in another European country....
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Holiday booking fraud

Holiday booking fraud
A new report from the City of London Police's National Fraud Intelligence Bureau has warned of the dangers posed by holiday booking fraud. It says that fraudsters stole £7.2million from almost 6,000 unsuspecting holidaymakers and other travellers in 2016. The number of people reporting travel fraud to the police jumps in summer and December. The report says that the most common types of fraud relate to the sale of airline tickets, booking accommodation online as well as timeshare sales. Examples include: setting up fake websites for holiday accommodation, hacking into legitimate accounts, issuing fake airline tickets or a situation where a...
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Scams Awareness Month 2017

Scams Awareness Month 2017
Consumer advice organisation the UK European Consumer Centre (UK ECC) is urging all consumers to take action if they feel they may have been the victim of a scam whilst making an EU-purchase. The UK ECC is joining with other organisations such as the Chartered Trading Standards Institute and Citizens Advice in supporting Scams Awareness Month this July. It is suspected that reported scams are just the tip of the iceberg, with many scams and fraud going unreported. Estimates show that £10.9 billion is the approximate amount lost each year to scams and fraud. And figures from the City of...
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Air Travel complaints down

Air Travel complaints down
Air travel complaints from UK consumers are decreasing, according to consumer advice body the UK European Consumer Centre (UK ECC). Analysis of complaints show that 'passenger transport by air' accounted for 19.3% of all ‘assistance case’ grievances handled by the UK ECC in 2016, whereas in 2015 the figure was 23.8%. Andy Allen, service director at the UK ECC, said: “This could be partly because some airlines now use an approved Alternative Dispute Resolution (ADR) body to help consumers resolve their complaints. Whilst it's not compulsory for traders to actually use an ADR scheme, EU legislation came into effect in...
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  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

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