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UK European Consumer Centre

Buying goods from outside of the EU

Buying goods from outside of the EU
A lot of purchases are made over the Internet, some from companies within the UK or even within the EU.  However, there are a large number of things being purchased from companies further afield. Due to this uncertainty it’s worth knowing what to look for to spot where a trader might be based, before you make the purchase. For example, a website ending with .co.uk is not always based in the UK.  A .co.uk domain can be used by anyone, much in the same way as .com can.  If you’re on a website and unsure about the location of the...
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Package Travel

Package Travel
Changes are being introduced to bring consumer protection for holidays up to date with developments in the travel market. The widening of the package travel rules means that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible if something goes wrong. The new Package Travel and Linked Travel Arrangements Regulations will apply across the EU from Sunday 1 July (2018): it means that package holidays consisting of a flight, hotel, car-hire or other tourist services (either bought online for an all-in price or through linked webpages) will get the same protection as...
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Scams Awareness Month - June 2018

Scams Awareness Month - June 2018
The rise of the scammer in the suit Consumer advice organisation the UK European Consumer Centre (UK ECC) is urging all UK consumers to beware of scammers posing as professionals from financial and legal services. The message comes as new data is released at the start of Scams Awareness Month this June (2018), saying that there has been a 6% increase in the number of people reporting this type of scams to the Citizens Advice Consumer Service this financial year. Such cons now account for a fifth of all scams reported to the service. The median financial loss for all scams over...
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Sold out tickets!

Sold out tickets!
Secondary ticket sellersWith summer looking like it has already arrived, festival season is upon us and many consumers are looking to snap up tickets for a great price.  Also, with high profile sporting events and concerts coming up now is the time when people will be buying tickets. Buying tickets can be problematic due to the secondary ticket market.  This is where companies run websites dedicated to selling tickets for sold out events, often at increased prices.  In the recent budget the Government is going to crack down on these websites, allowing the enforcement authorities more powers to fine these...
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