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When is a free trial not a free trial?

When is a free trial not a free trial?
Listen to UK ECC consumer advisor Laura Johnston on BBC Radio Ulster's On Your Behalf consumer programme as she talks about subscription traps.The answer is... when you find out that you've signed up to a recurring payment for future products. 'Subscription traps' can occur when consumers unwittingly sign up for repeated payments for purchases online, often for beauty-type goods. Although not universal - there are good health or beauty product companies supplying such products to consumers in an honest and above-board way under contracts which are fair - subscription trap complaints still come in fairly regularly to the UK European...
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How can the European Small Claims Procedure help?

How can the European Small Claims Procedure help?
Watch UK ECC consumer advisor Adam Mortimer on BBC One's Rip Off Britain talk about cases where the European Small Claims Procedure could help.The answer is...that the relatively unknown procedure is a way for consumers to enforce their rights in resolving cross-border disputes in cases involving less than €5,000. Andy Allen, UK European Consumer Centre (UK ECC) service director, said: "The UK ECC is pleased that the Rip Off Britain programme is highlighting how the European Small Claims Procedure can work. The procedure can be used as a last resort if nothing else has worked. It is designed to avoid...
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CTSI calls for urgent action in the wake of product safety report

CTSI calls for urgent action in the wake of product safety report
CTSI calls on the Government to take urgent action on product safety to keep UK consumers safe, in response to January’s (2018) report by the Department for Business, Energy and Industrial Strategy (BEIS) Select Committee. The committee calls for several significant measures to remove ‘millions of potentially dangerous products [that] remain in circulation’, including the need for a national agency for product safety, a central consumer reference point for electrical goods, and urgent attention to resolve the funding crisis in frontline trading standards. The report echoes the results of an independent Faulds Wood Report, which was published nearly two years...
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UK ECC 10 Years Anniversary

UK ECC 10 Years Anniversary
Looking to the futureBack in 2007, when the UK European Consumer Centre started, we could not have foreseen the range of impacts that we would have on consumers and consumer policies in first 10 years and what is the outlook 10-years on. Now, as the UK ECC enters its 11th year of helping consumers, not only do we look back over our first 10 years, but we also consider: “What does the future hold for consumers in dispute with traders based in a European country outside the UK once the UK leaves the EU?” Andy Allen, UK ECC service director,...
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