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UK European Consumer Centre

Paid subscriptions in the EU

Paid subscriptions in the EU
Have you ever wondered why you were not able to watch a movie from your Netflix or Amazon Prime subscription when you travel outside of the UK?  This is down to something called Geo-blocking.  Geo-blocking is when Companies apply barriers and impose restrictions to consumers on the basis of their nationality or place of residence. This is why when you try and log in to your profile in another country in knows you are not in your home country and blocks your access. As of the 20th March 2018, when you visit another EU member country you can now use...
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Tickets companies banned from misleading consumers

Tickets companies banned from misleading consumers
Ticket sellers Viagogo AG, StubHub UK, Seatwave Ltd and GET ME IN! Ltd have been investigated by the Advertising Standards Authority who have declared that the way they advertise their prices was misleading to the public. As an avid festival and concert goer myself I take this issue quite seriously as it can be a detriment to fans and musicians.  Less music is being purchased and consumers are turning to festivals and concerts creating a new golden age of live music. The bad news is that there are companies trying to take advantage of this. There has been lots in...
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Fingers in Dog Food - Enforcement co-operation

Fingers in Dog Food - Enforcement co-operation
Case study - foreign body in foodCase studies are a good way of showing what happens when you contact us at the UK ECC.  They also provide some insight into the processes that we take to provide assistance when you have a dispute.   The consumer has a problem! A UK lady bought some dog food from a German seller online. To her surprise, when she opened one of the cans, she found ‘human fingers’ inside. She contacted the UK ECC in order to report the matter. Andy Allen, service director at the UK ECC, said: “The case was an interesting one...
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Revamped newsletter appeals to social media users

Revamped newsletter appeals to social media users
Increased social networking in Great Britain has driven consumer advice organisation UK European Consumer Centre to put social media platforms at the heart of a fresh look at its Your Update enewsletter.   Figures show that 96% of 16 to 24-year olds and 88% of 25 to 34-year olds used social networks in 2017, with social networking being widespread in all age groups.   Andy Allen, UK European Consumer Centre (UK ECC) Director, said: “Use of the internet for social networking continues to grow and has become part of many adults’ everyday lives. Social networking is widespread in age groups...
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