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UK European Consumer Centre

Passengers with disability or reduced mobility - Know your rights!

Airport departure gates signDisabilities: know your air passenger rights

Do you know about the rights and problems of air passengers with disabilities or reduced mobility? The UK ECC used the occasion of the International Day of Persons with Disabilities recently to draw attention to the subject.

Adam Mortimer, UK ECC consumer advisor, was interviewed as the first guest on a timely John Guinn Travel Show on UK Health Radio.

Talking about EU Regulation 1107/2006, Adam Mortimer told listeners to the digital station: "Assistance (which has to be requested at the time of booking or at least 48 hours before travelling) has to be given at the airport - things such picking you up at a designated point and getting you through check-in procedure, security and the boarding gate. It covers quite a few areas."

Adam talks about travelling with assistance dogs and looks at the circumstances under which an airline can refuse travel. Learn more by listening to Adam's interview:

Later on during the John Guinn Travel Show, Adam also gives the lowdown on the rights of passengers travelling by sea and inland waterways, EU 1177/2010.

And presenter John Guinn talks about the UK ECC's travel app, thee free mobile ECC-Net Travel App which instantly gives travellers all the necessary legal information in their own language and comes up with the best possible arguments to handle the specific situation.

Developed as an ideal travel companion inside the EU as well as Iceland and Norway, the Travel App is a pocket version of an all-in-one legal counsellor and personal interpreter. It is designed to support travellers in almost any awkward situation which might arise when they're on holidays in Europe and assist them in exercising their consumer rights in the language of their destination country.

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