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UK European Consumer Centre

Air Travel complaints down

Airport flight information boardAir travel complaints from UK consumers are decreasing, according to consumer advice body the UK European Consumer Centre (UK ECC).

Analysis of complaints show that 'passenger transport by air' accounted for 19.3% of all ‘assistance case’ grievances handled by the UK ECC in 2016, whereas in 2015 the figure was 23.8%.

Andy Allen, service director at the UK ECC, said: “This could be partly because some airlines now use an approved Alternative Dispute Resolution (ADR) body to help consumers resolve their complaints. Whilst it's not compulsory for traders to actually use an ADR scheme, EU legislation came into effect in October 2015 to require traders to actually inform consumers of an approved ADR body if they've already been through their own customer service procedure.

"This is all good news for consumers, but with the approach of school holidays the UK ECC wants to make sure that UK consumers are aware of their air passenger rights."

Click here for the full press release - Air Travel July 2017

For more information about Air Passenger Rights, or any other consumer query please contact us on 01268 886690 or ecc@tsi.org.uk 



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