BBC Three Counties - Ryanair Cancellations
Airlines should do their best
"Airlines should do their best for their customers," said UK European Consumer Centre consumer advisor Laura Johnston on BBC Three Counties Radio.
Laura was interviewed live on the Roberto Perrone show on BBC Three Counties Radio about consumer rights after the Civil Aviation Authority and the Aviation Minister became involved in the public discussion following recent Ryanair cancellations.
She said: "Airlines need to be aware of the rights of consumers and the impact that they have on consumers when maybe things don't go quite as they are planned. And they need to be doing the best for their customers in order to make sure that they get to where they need to be and that they are treated fairly and honestly." Hear more on: http://www.bbc.co.uk/programmes/p05fckv3