Contact Us

Please note that we are closed on weekends and UK bank and public holidays.

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

eccnet-uk@ec.europa.eu

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Fax Number:

+44(0)1268 582 225

Skype live chat:

By appointment only

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

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Other services are also available to make contacting us as easy as possible, for example Next Generation Text Serviceformerly Text Relay, please use this link for more information.

We have achieved the Customer Service Excellence accreditation. Please click here for further information