Background
CTSI logo

UK European Consumer Centre

Shopping online in the EU

Have you ever had a problem with goods purchased online? Have you ever tried to send something back that you didnt want or became faulty?

This leaflet gives information on your rights when you purchase goods online in the in the EU.

Click here to download the leaflet 

There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  



Back to news listing

Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

Launch Consumer GuideLaunch Consumer Guide
Go back Go back
Start again Start again