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UK European Consumer Centre

Leaflets and guides

Shopping online in the EU

Shopping online in the EU
Have you ever had a problem with goods purchased online? Have you ever tried to send something back that you didnt want or became faulty?This leaflet gives information on your rights when you purchase goods online in the in the EU.Click here to download the leaflet There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
29 Jun 2016
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Car Hire across the EU

Car Hire across the EU
Have you ever had a problem with a car hire company? Have you ever noticed a charge on your credit card some weeks after hiring a vehicle?This leaflet gives information on your rights and good practice guidelines for when you next hire a car in the EU.Click here to download the leaflet There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
2 Feb 2016
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The European Small Claims Procedure

The European Small Claims Procedure
If you have used all available platforms to gain a resolution from the trader without success then you may want to consider the European Small Claims Procedure.Our guide to the ESCP gives information on how to start a claim by providing links to the relevant forms and websites.Click here to download the leaflet There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
2 Feb 2016
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Buying something in the EU

Buying something in the EU
When buying goods anywhere in the EU you can always guarantee that you will be protected by mutal legislation that applies across all of the 30 EU Member States, including Iceland and Norway.This leaflet gives practical advice across all areas of purchasing and inform you of your basic rights.Click here to download the leafletThere is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
2 Feb 2016
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Trains, Planes, Cars and Boats

Trains, Planes, Cars and Boats
In this leaflet you will find information on your rights with regards all types of passenger travel.  This includes industry specific legislation and best practices for a smooth journey.Be aware of your rights before you travel!Click here to download the leafletThere is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us 
2 Feb 2016
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The Role of the UKECC

The Role of the UKECC
This leaflet gives an insight into the work of the UK European Consumer Centre. Do you have a problem with a trader based elsewhere in the EU?The UKECC can provide free help and assistance to help you resolve your complaint. Click here to download the leafletThere is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
2 Feb 2016
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Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

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