The aim of 'your update' - our free newsletter - is to provide you, the consumer, with a flavour of the UK ECC's work. We provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.
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Welcome to the final 2016 edition of Your Update newsletter from the UK European Consumer Centre.It includes tips on what to look for if shopping online and shows which sectors UK consumers increasing are in dispute with EU traders over. There's an interesting case study too.... December 2016
Welcome to the third issue of the UK ECC's Your Update newsletter in 2016. Its lead article is all about an initiative for drivers hiring cars via car hire comparison websites. This is followed by a story that 55% of consumers don't seek refunds or compensation when they experience a problem with a trader, another about mobile phone charges whilst in Europe, a short Brexit statement and a consumer case study. November 2016
Welcome to the second issue of the UK ECC's Your Update newsletter in 2016, a special edition which concentrates on what is broadly called Alternative Dispute Resolution (or ADR). Read all about ADR - a 'game-changer' for consumers - along with specific ADR bodies for moving house and another for footie fans. The newsletter then includes a car hire case study and takes a closer look at Online Dispute Resolution (or ODR).August 2016
Welcome to the first issue of the UK ECC's Your Update newsletter in 2016. The lead article is all about hiring a car in the EU. This is followed by other stories with a footballing theme, including articles on a review into consumer protection in the secondary ticketing market, advice on your rights if your ticket isn't what you thought and Euro 2016 top tips.June 2016
Merry Christmas everybody! The final 2015 issue of the UK ECC's Your Update newsletter come with a whole bunch of good news to accompany the festive season. Firstly, an announcement that package travel rules are being broadened is sure to bring good cheer for all future holidaymakers. Then there's some potential help for you if you're unlucky enough to buy presents this Christmas which aren't up to scratch. Plus the usual case study and of course other articles all designed to help you, the consumer. December 2015
Do you make mobile calls whilst abroad? Have your holiday travel plans gone wrong? For this, and tips and articles about your consumer rights, the UK ECC's newsletter is worth a look. Subjects we cover in November's UK European Consumer Centre newsletter include the latest on making mobile calls in Europe, changes in consumer rights covered by the news Consumer Rights Act, a case study about a disappointing night at a hotel in Italy and changes due in the European Small Claims Procedure.
In the February edition of Your Update read about the rise in complaints against UK traders and learn more about the ECC-Net Travel app. To view this and our previous editions click the link below.Your Update
Welcome to the August 2013 issue of the UK ECC's Your Update newsletter. This issue's subjects include: Information on the Distance Selling Regulations 'cooling off' period; Changes in UK Consumer Protection over the past 20 years; Passenger Rights; Tour Operator surcharges and a successful case study.The aim of the newsletter is to give you a flavour of how the UK ECC helps consumers, show examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.
Welcome to the February 2013 issue of the UK ECC's Your Update newsletter. This issue's subjects include: complaints about dating websites, a ruling by the European Court of Justice for air passengers, and two successful case studies.The aim of the newsletter is to give you a flavour of how the UK ECC helps consumers, show examples of cases we have been working on and give you the best advice on cross-border shopping.