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UK European Consumer Centre

Newsletter - Your Update

The aim of 'your update' - our free newsletter - is to provide you, the consumer, with a flavour of the UK ECC's work. We provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.

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Your Update - Autumn 2017

Your Update - Autumn 2017
Welcome to the Autumn edition of the UK ECC's Your Update newsletter. Its main article looks at transport leading the way for consumer headaches. Other stories include a successful €69,000 case and a look at our host body's Brexit Think Tank.October 2017 
24 Oct 2017
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Your Update newsletter - September 2017

Your Update newsletter - September 2017
Welcome to the September 2017 issue of the UK ECC's Your Update newsletter. Mature consumers are urged 'play your part - act on scams' and we look at a robotic vacuum cleaner case study and Air Berlin bankruptcy.September 2017
7 Sep 2017
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Your Update newsletter - May 2017

Your Update newsletter - May 2017
Welcome to the first 2017 issue of the UK ECC's Your Update newsletter. We explore a variety of subjects: unjustified discrimination due to your nationality and where you live, the end of roaming charges and how to to spot fake goods. Plus, what's afoot in the case study section?  May 2017
23 May 2017
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Your Update December 2016

Your Update December 2016
Welcome to the final 2016 edition of Your Update newsletter from the UK European Consumer Centre.It includes tips on what to look for if shopping online and shows which sectors UK consumers increasing are in dispute with EU traders over. There's an interesting case study too.... December 2016 
13 Dec 2016
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Your Update November 2016

Your Update November 2016
Welcome to the third issue of the UK ECC's Your Update newsletter in 2016. Its lead article is all about an initiative for drivers hiring cars via car hire comparison websites. This is followed by a story that 55% of consumers don't seek refunds or compensation when they experience a problem with a trader, another about mobile phone charges whilst in Europe, a short Brexit statement and a consumer case study. November 2016 
30 Nov 2016
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Your Update August 2016

Your Update August 2016
Welcome to the second issue of the UK ECC's Your Update newsletter in 2016, a special edition which concentrates on what is broadly called Alternative Dispute Resolution (or ADR). Read all about ADR - a 'game-changer' for consumers - along with specific ADR bodies for moving house and another for footie fans. The newsletter then includes a car hire case study and takes a closer look at Online Dispute Resolution (or ODR).August 2016 
9 Aug 2016
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Your update June 2016

Your update June 2016
Welcome to the first issue of the UK ECC's Your Update newsletter in 2016. The lead article is all about hiring a car in the EU. This is followed by other stories with a footballing theme, including articles on a review into consumer protection in the secondary ticketing market, advice on your rights if your ticket isn't what you thought and Euro 2016 top tips.June 2016 
1 Jun 2016
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Your Update December 2015

Your Update December 2015
Merry Christmas everybody! The final 2015 issue of the UK ECC's Your Update newsletter come with a whole bunch of good news to accompany the festive season. Firstly, an announcement that package travel rules are being broadened is sure to bring good cheer for all future holidaymakers. Then there's some potential help for you if you're unlucky enough to buy presents this Christmas which aren't up to scratch. Plus the usual case study and of course other articles all designed to help you, the consumer. December 2015 
23 Dec 2015
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Your Update November 2015

Your Update November 2015
Do you make mobile calls whilst abroad?  Have your holiday travel plans gone wrong?  For this, and tips and articles about your consumer rights, the UK ECC's newsletter is worth a look. Subjects we cover in November's UK European Consumer Centre newsletter include the latest on making mobile calls in Europe, changes in consumer rights covered by the news Consumer Rights Act, a case study about a disappointing night at a hotel in Italy and changes due in the European Small Claims Procedure. 
1 Dec 2015
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Your Update October 2015

Your Update October 2015
Our 2nd installment of Your Update for 2015 including an increase in traveling to Europe, banned airlines and car hire.  
4 Nov 2015
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