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UK European Consumer Centre

Reports

As part of the contract for the ECC-Net there is a requirement for the ECC-Net centres to participate in what we describe as 'Joint Projects'.

Joint projects are needed to provide data and information to EU-Wide policy makers resulting in a 'consumer friendly' report of the findings.

Please find below our latest reports. 

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Winter Tyres within the EU, Iceland and Norway - 2016 update

Winter Tyres within the EU, Iceland and Norway - 2016 update
Are you venturing out on the road in the freezing conditions sweeping across Europe now? Then it's time to read a Winter Tyres report just published by the European Consumer Centre Network on mandatory equipment for travel this winter in Europe, plus Iceland and Norway. You may think it will be obvious whether you are obliged winter tyres or not. But it's not as straightforward as simply saying 'is it snowy or not?' In some countries winter tyres are legally required between certain dates, in others they are mandatory "if weather conditions so require", in a few they are only...
10 Jan 2017
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Guidelines for enforcement on consumer rights

Guidelines for enforcement on consumer rights
 In the enclosed report you will be able to find the conclusions of the project and a description of some of the practical cases discussed during the project period, which relate to the enforcement of the consumer acquis in different sectors. The report also provides for a set of recommendations to improve the enforcement of consumer law at national and EU level, especially with the view of the work of consumer associations.In case you have questions related to the project, please do not hesitate to contact us at cojef@beuc.euReport
1 Jun 2016
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Buying a car in another EU Member State: a good deal?

Buying a car in another EU Member State: a good deal?
Whether you're searching for a particular model, for better value for money, or simply for more choice, many EU consumers looking to buy a car decide to go bargain-hunting in another EU Member State. What may seem like a simple transaction at first sight can leave consumers feeling as if they are running an obstacle course. Consumers may have to ask themselves some of the following questions: what documents are needed? In which country does VAT have to be paid? Is the car covered by a guarantee? Are insurance or transit plates needed for the journey home? In an effort...
15 Mar 2016
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ECC-Net - 10 years old!

ECC-Net - 10 years old!
On the 2nd June 2015 the ECC-Net turned 10 years old.  Here at the UK ECC we ran a customer quiz to celebrate the milestone where one lucky person bagged a £100 Amazon giftcard.  To see the questions and answers of the quiz please click hereWe also compiled some statistics on our most complained about countries.  To see these results click here In keeping with the theme of 10 we provided our 10 Top Tips when shopping in Europe.  To view these please click here And finally we had a visit from Vicky Ford MEP visited the office to celebrate with us....
2 Feb 2016
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Winter Tyres within the EU, Iceland and Norway

Winter Tyres within the EU, Iceland and Norway
Indian summer is a distant memory! Before you venture out on snowy roads in the EU anytime this winter, then you need to know whether you are obliged to use winter tyres or not. It's not as straightforward as simply saying 'is it snowy or not?' however. In some countries winter tyres are legally required between certain dates, in others they are mandatory "if weather conditions so require", in a few they are only mandatory if there is a specific road sign and in others they are not mandatory at all. Before you risk breaking the law or worse, being...
2 Feb 2016
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Timeshare - The ECC Net Report

Timeshare - The ECC Net Report
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze. To read the full report click hereTo read the Network's Top Ten Tips click here For help on all things related to timeshare and timeshare like products please contact us 
2 Feb 2016
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