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If you have purchased goods or services that have turned out to be defective or not as expected, then visit this page and find out your rights.
Cross-border shopping is now really popular thanks to the internet, what can you do when there is a problem with goods or services purchased online and what should you be aware of?
Information on Timeshares and your rights to a cooling off period, reselling of your Timeshare, and a look at the difference between Timeshares and Holiday Clubs.
Online auctions can be a great way to get a bargain, visit this page to discover your rights when bidding and buying on an Internet auction.
Find out your legal rights when purchasing a car.
This page will provide information on how to spot a scam, how they work, general advice to avoid them, and how to report them.
If you are seeking information on baggage that has been lost, delayed or damaged or your flight has been cancelled, delayed, overbooked or you were denied boarding then visit this page.
A package holiday is any combination of flights, accommodations and excursions. If you have had a holiday that was not as expected then read our advice.
Information on the EU Regulations for International Mobile Roaming and what Roaming is.
What rights consumers have when they are completing cross border payments using the Euro.
Have you been treated fairly? Do you know what an unfair practice is? For the answers to these questions visit our Unfair Commercial Practices Directive page for information and a list of banned practices.
If you regularly shop online or just about to for the first time it may be beneficial to visit Howard the ECC-Nets online shopping assistant, Meet Howard - your online shopping assistant
The UK European Consumer Centre has available a free newsletter, “UK ECC – your update”. The aim of the newsletter is to provide you, the consumer, with a flavour of what the UK ECC does, provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.
If you are interested in subscribing to our newsletter please complete the form on our subscription page. Once you have subscribed you will receive confirmation of your subscription and then you will receive the latest copy of our newsletter, with new ones being provided when they are released.
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