European Consumer Centre Network
The European Consumer Centre Network (ECC-Net) is made up of 29 centres across Europe, including Iceland and Norway.
Please click on the relevant countries name to find contact details for that ECC.
The UK European Consumer Centre has a free newsletter available: “UK ECC – Your Update”. The aim of the newsletter is to provide you, the consumer, with a flavour of what the UK ECC does, provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.
If you are interested in subscribing to our newsletter, please complete the form on our subscription page. Once you have subscribed you will receive confirmation of your subscription and then you will receive the latest copy of our newsletter, with new ones being provided when they are released.
AUSTRIA
EUROPEAN CONSUMER CENTRE AUSTRIA
EUROPÄISCHES VERBRAUCHERZENTRUM
Director: Georg Mentschl
Mariahilfer Straße 81
1060 Wien
Tel: + 43/1 588 77 0 (general line)
Europa-Hotline 0810 - 810 225 (only available in Austria)
Fax: + 43/1 588 77 99 342
info@europakonsument.at
www.europakonsument.at
BELGIUM
EUROPEAN CONSUMER CENTRE BELGIUM
EUROPEES CENTRUM VOOR DE CONSUMENT
CENTRE EUROPÉEN DES CONSOMMATEURS
Director: Edith Appelmans
Hollandstraat 13 / rue de Hollande 13
1060 Brussel/Bruxelles
Tel: +32/2 542 33 46 / +32/2 542 33 89
Fax: +32/2 542 32 43
www.eccbelgium.be
info@eccbelgium.be
BULGARIA
EUROPEAN CONSUMER CENTRE BULGARIA
Director: Albena Palpurina
Bacho Kiro street No14 Bg-1000 Sofia
Tel: +359/ 298 676 72
Fax: +359/ 298 755 08
Email: ecc.bulgaria@kzp.bg
CYPRUS
EUROPEAN CONSUMER CENTRE CYPRUS
Ευρωπα?κ? Κ?ντρο Καταναλωτ? Κ?πρου
Director: Phrosso Hadjiluca
c/o Competition and Consumers Protection Service (CCPS), Ministry of Commerce, Industry and
Tourism
6, Andreas Araouzos
1421 Nicosia
Tel: +357/2286 7100
Fax: +357/22 375120
ecccyprus@mcit.gov.cy
www.ecccyprus.org
CZECH REPUBLIC
EUROPEAN CONSUMER CENTRE THE CZECH REPUBLIC
EVROPSKÉ SPOTREBITELSKÉ CENTRUM
Director: Tomas Vecl
Stepanska 15
120 00 Prague
Tel: +420/296 366155
esc@coi.cz
www.coi.cz ; www.coi.cz/esc
DENMARK
EUROPEAN CONSUMER CENTRE DENMARK
FORBRUGER EUROPA
Director: Peter Fogh Knudsen
Amagerfaelledvej 56
DK-2300 Copenhagen S
Tel: +45/32 66 90 00
Fax: +45/32 66 91 00
info@forbrugereuropa.dk
www.forbrugereuropa.dk
ESTONIA
EUROPEAN CONSUMER CENTRE ESTONIA
EUROOPA LIIDU TARBIJA NÕUSTAMISKESKUS
Director: Silvia Ustav
Kiriku 4
15071 Tallinn
Tel: +372/6201 708
Fax: +372/6201 701
consumer@consumer.ee
www.consumer.ee
FINLAND
EUROPEAN CONSUMER CENTRE FINLAND
EUROOPAN KULUTTAJAKESKUS
Director: Leena Lindström
Haapaniemenkatu 4 A/P.O. BOX 5
Box 5
00531 Helsinki
Tel: +358/9 7726 7816 (between 9-12)
Fax: +358/9 7726 7557
ekk@kuluttajavirasto.fi
www.ecc.fi
FRANCE
EUROPEAN CONSUMER CENTRE FRANCE
CENTRE EUROPEEN DES CONSOMMATEURS
Director: Bianca Schulz
c/o Euro-Info-Verbraucher e.V.
Rehfusplatz 11
D-77694 Kehl
Tel: +49/78 51 991 48 0
0820/200 999 (only accessible from France)
Fax: +49/78 51 991 48 11
info@euroinfo-kehl.eu
www.euroinfo-kehl.eu
GERMANY
EUROPEAN CONSUMER CENTRE GERMANY
EUROPÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND
Director : Jutta Gurkmann
c/o Euro-Info-Verbraucher e.V.
Rehfusplatz 11
D-77694 Kehl
Tel: +49/7851 991 48 0
Fax: +49/7851 991 48 11
info@euroinfo-kehl.eu
www.euroinfo-kehl.eu
Address 2: Kiel office
Willestraße 4-6
D-24103 Kiel
Tel: +49/431 590 99 50
Fax: +49/431 590 995 77
info.kiel@evz.de
www.evz.de
GREECE
EUROPEAN CONSUMER CENTRE GREECE
Ευρωπα?κ? Κ?ντρο Καταναλωτ?
c/o Hellenic Ministry of Development
Director: Ioanna Haralabopoúou
Kanigos Square
GR - 10 181 Athens
Tel: +30/210 3847253
Fax: +30/210 3847106
infoeccgr@efpolis.gr
www.eccefpolis.gr
HUNGARY
EUROPEAN CONSUMER CENTRE HUNGARY
EURÓPAI FOGYASZTÓI KÖZPONT
Director: György Morvay
Logodi u. 22-24
1012 Budapest
Tel: +36/1 473 0338
Fax: +36/1 331 7386
info@efk.hu
www.efk.hu
ICELAND
EUROPEAN CONSUMER CENTRE ICELAND
EVRÓPSKA NEYTENDAAÐSTOÐIN
ENA – ECC ICELAND
Director: Iris Osp Ingjaldsdottir
Hverfisgata 105
101 Reykjavik
Tel: +354/ 545 1200
Fax: +354/ 545 1212
ena@ena.is
www.ena.is
IRELAND
EUROPEAN CONSUMER CENTRE IRELAND
Director: Ann Neville
13a Upper O’Connell Street
Dublin 1
Tel: +353/1 809 06 00
Fax: +353/1 809 06 01
info@eccireland.ie
www.eccireland.ie
ITALY
EUROPEAN CONSUMER CENTRE ITALY
CENTRO EUROPEO CONSUMATORI
Director: Federico Vicari
Via G.M. Lancisi 31
00161 Roma
Tel: +39/06 442 38 090
Fax: +39/06 442 90 734
info@ecc-net.it
www.ecc-net.it
LATVIA
EUROPEAN CONSUMER CENTRE LATVIA
EIROPAS PATERETAJU INFORMEŠANAS CENTRS
c/o Pateretaju Tiesibu Aizsardzibas Centrs-Consumer Rights Protection Centre
Director: Aija Gulbe
Kr. Valdemara Street 157-228
1013 Riga
Tel: +371/738 8625
Fax: +371/738 8625
info@ecclatvia.lv
www.ecclatvia.lv
LITHUANIA
EUROPEAN CONSUMER CENTRE LITHUANIA
EUROPOS VARTOTOJU CENTRAS
Director: Viktorija Ramasauskaite
J. Basanaviciaus 20-11
03224 Vilnius
Tel: +370/5/2650368
Fax: +370/5/2623123
info@ecc.lt
www.ecc.lt
LUXEMBOURG
EUROPEAN CONSUMER CENTRE LUXEMBOURG
CENTRE EUROPEEN DES CONSOMMATEURS-GIE LUXEMBOURG
Director: Karin Basenach
55 rue des Bruyères
L-1274 Howald
Tel: +352 26 84 641
Fax: +352 26 84 57 61
info@cecluxembourg.lu
www.cecluxembourg.lu
MALTA
EUROPEAN CONSUMER CENTRE MALTA
Director: Claude Sammut
Annex to Consumer & Competition Division
47A, South Street,
Valletta, Malta
Tel: +356 21 22 19 01
ecc.malta@gov.mt
www.eccnetmalta.gov.mt
THE NETHERLANDS
EUROPEAN CONSUMER CENTRE THE NETHERLANDS
STICHTING CONSUMENTEN INFORMATIE PUNT
Director: Patricia de Bont
Catharijnesingel 55, 5th floor
3511 GD Utrecht
P.O. Box 487
3500 AL Utrecht, the Netherlands
Tel: +31/(0)30 232 64 40
Fax: +31/(0)30 234 2727
info@eccnl.eu
www.eccnl.eu
NORWAY
EUROPEAN CONSUMER CENTRE NORWAY
FORBRUKER EUROPA
Director: Elisabeth van Riessen
P.O.Box 4594 Nydalen
0404 Oslo
Tel: +47 23 400 500
Fax: +47 23 400 501
post@forbrukereuropa.no
www.forbrukereuropa.no
POLAND
EUROPEAN CONSUMER CENTRE POLAND
EUROPEJSKIE CENTRUM KONSUMENCKIE
Director: Aleksandra Olczak
Plac Powstanców Warszawy 1
00 950 Warsaw
Tel: +48/022 55 60 118
Fax: +48/022 55 60 359
info@konsument.gov.pl
http://konsument.gov.pl/
PORTUGAL
EUROPEAN CONSUMER CENTRE PORTUGAL
CENTRO EUROPEU DO CONSUMIDOR
Director: Maria do Ceu Costa
Praça Duque de Saldanha, 31-1°
1069-013 Lisboa
Tel: +351/21 356 47 50
Fax: +351/21 356 47 19
euroconsumo@dg.consumidor.pt
http://cec.consumidor.pt
ROMANIA
EUROPEAN CONSUMER CENTRE ROMANIA
CENTRUL EUROPEAN AL CONSUMATORILOR ROMANIA
Director: Razvan Resmerita
Bd. Nicolae Balcescu nr. 32-34, etaj 4, cam. 16
Sector 1, Bucharest,
RO-010055
Tel: + 40/ 21 3157149
Fax: + 40/ 21 3157149
Email: office@eccromania.ro
Web: www.eccromania.ro
SLOVAKIA
EUROPEAN CONSUMER CENTRE SLOVAKIA
EURÓPSKE SPOTREBITEL'SKÉ CENTRUM
Director: Dženšida Veliová
Mierová 19
827 15 Bratislava
Tel: 00421/2 4854 2019
Fax: 00421/2 4854 1627
ecc@economy.gov.sk
www.economy.gov.sk/ecc
SLOVENIA
EUROPEAN CONSUMER CENTRE SLOVENIA
EVROPSKI POTROŠNIŠKI CENTER
Evropski potrošniški center
Director: Mrs. Jana Huc Uršic
1000 Ljubljana
Frankopanska 5
Tel: +386 1 432 30 35
Fax: +386 1 433 33 71
epc@epc.si
www.epc.si
SPAIN
EUROPEAN CONSUMER CENTRE SPAIN
CENTRO EUROPEO DEL CONSUMIDOR
Director: José Maria Tamames Rivera
Principe de Vergara 54
28006 Madrid
Tel: +34/ 91 822 45 55
Fax: +34/ 91 822 45 62
cec@consumo-inc.es
http://cec.consumo-inc.es
SWEDEN
EUROPEAN CONSUMER CENTRE SWEDEN
KONSUMENT EUROPA
Director: Jolanda Girzl
Box 48
65102 Karlstad
Tel: +46/54 - 19 41 50
Fax: +46/54 - 19 41 95
info@konsumenteuropa.se
www.konsumenteuropa.se
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