Air Travel

What rights do you have if your flight has been cancelled or your luggage has been lost or damaged, where do you stand?  Here you will find your rights as an air travel passenger, please use the relevant heading below to be taken to detailed advice and information:

Baggage

Cancellation of flights

Delay of flights

Overbooking and denied boarding

Volcano ash: what are your rights?

If you require information on your rights as a disabled or a less mobile passenger when flying please view our New rights for disable and less mobile passengers page. 

If your complaint or enquiry is with regards to a package holiday please view our Package holiday information.

If you would like to make an enquiry to the UK ECC for further information or advice please contact us.