Frequently Asked Questions
Every day the UK ECC receives a number of questions and enquires from consumers concerning their cross border purchases. When we identify a pattern, the same questions being asked of us, we will aim to create a frequently asked question so you will be able to find the answer quicker. Look at the section of questions below and click on the question to see our advice and information, if you cannot see what you are looking for please do not hesitate in contacting us. Please note: With the recent disruptions caused by the volcanic ash from eruption of Eyjafjallajokul in Iceland, we have received a huge increase in the number of enquires about consumers rights against airlines. As such the European Commission has provided a consumer complaints guide, this can be found on our Volcanic Ash: What are your rights section of the website. |
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Automatic Bahn Card Extension
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Don't break down over car rental
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Cashback from my timeshare?
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Air Passenger Rights: Package holidays
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Where are my tickets?
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Air Passenger Rights: Flight only bookings
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Air Passenger Rights: Luggage
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Goldtrail: advice for UK holidaymakers
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Whats the situation with SkyEurope?
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Kiss Flights: advice for UK holidaymakers
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Sun 4 U: advice for UK holidaymakers
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Don't get heartbroken this Valentines day
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A merry Christmas or a sorry Christmas?
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Shopping online? What to be an informed consumer? Talk to Howard to ensure you know what's what! |
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Howard is your online shopping assistant | |
The UK European Consumer Centre has available a free newsletter, “UK ECC – your update”. The aim of the newsletter is to provide you, the consumer, with a flavour of what the UK ECC does, provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping. Please use the link below to subscribe to our newsletter.
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