Buying Goods and Services

If you've paid for something and you're not happy, this section contains advice and information about your legal rights as a consumer for goods and services.  Please use the relevant heading below to view more detailed advice and information:

Sale of Good Act 1979

Supply of Goods and Services 1982

Sale of Consumer Goods and Associated Guarantees Directive 99/44/EC

Unfair Terms in Consumer Contracts

Contracts Negotiated Away from Business Premises

Consumer Protection Cooperation (CPC) Regulation

What does the CE mark on products mean?

Services Directive

If you would like to make an enquiry to the UK ECC for further information or advice, please contact us.

Have you seen Howard, your online shopping assistant? For more information on Howard and what he can do for you, please visit Howard’s home page.