Shopping Online

Over recent years more and more people are now shopping online, using the internet to purchase goods at the best price. You are able to get better deals because you are able to compare websites quickly and easily. This type of shopping allows you to use traders anywhere in the world that may be able to offer you a more competitive deal than a local shop.

Online shopping is not without its risks - often you may not know who you are dealing with or where they are based. If you bought an item in a shop and it was faulty, you know you are able to take it back. But if it's bought online, would you know what you can do or where to find advice if you need it?

Many people who shop online do not fully understand what rights they have for online purchases or what rules traders need to follow.  Please use the relevant heading below to view more detailed advice and information:

Your rights and what to look out for

E-Commerce

Distance selling

If you would like to make an enquiry to the UK ECC for further information or advice, please contact us.

If you regularly shop online or are just about to for the first time, it may be beneficial to visit Howard the ECC-Nets online shopping assistant, Meet Howard - your online shopping assistant

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