Meet Howard - your online shopping assistant

Before parting with your money on the web, it’s worth consulting Howard.

Howard will research a website for you and help you decide whether to use it.

Just enter the website’s name, and Howard will:

• Find out when it was registered
• Do a Google search for feedback from other consumers.

If the website is new, you need to be very careful – especially if prices are low and it asks for pre-payment. And if there are negative comments from other consumers, there may be good reason to be cautious.

Howard can also advise you on your rights, such as:

• How long do you have to return goods after delivery for a refund?
• When is the latest you can make a claim if the goods become faulty?

Howard cannot guarantee that a website is trustworthy. Nor can he offer a guarantee of service or quality. But he will help you make an informed decision before buying.

Start Howard 

When you start Howard he opens in a new browser window where you can find additional information.

The UK European Consumer Centre has available a free newsletter, “UK ECC – your update”. The aim of the newsletter is to provide you, the consumer, with a flavour of what the UK ECC does, provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.

If you are interested in subscribing to our newsletter please complete the form on our subscription page. Once you have subscribed you will receive confirmation of your subscription and then you will receive the latest copy of our newsletter, with new ones being provided when they are released.

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