Delay of flights
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back to air travel
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If your flight has been delayed the airline may be obliged to provide assistance under EC Regulation 261/2004. The length of delay and the distance of the flight will reflect the level of assistance provided. (These rights only apply to those passengers flying from an EU airport or from an airport outside the EU to an EU airport on an EU carrier)
Length Of Journey |
Delay To Destination |
Assistance |
|
All Flights |
Overnight and more than 5 hours |
Meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes. Hotel accommodation and transfers. Reimbursement of ticket (if passenger decides not to travel*) |
|
All Flights |
More than 5 hours |
Meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes. Reimbursement of ticket (if passenger decides not to travel*) |
|
Over 3500km |
More than 4 hours |
Meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes. |
|
1500km to 3500km |
More than 3 hours |
Meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes. |
|
Up To 1500km |
More than 2 hours |
Meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes. |
* If you decide not to travel you are entitled to a refund, within seven days, of the parts of the tickets not used. If it is a connecting flight and you have already made part of the journey and do not want to continue with it, reimbursement of the total price of the ticket (including parts of the journey not made if the flight is no longer serving any purpose in relation to your original travel plan) within seven days and a free flight back to point of departure. You are not entitled (under Regulation 261/2004) to reimbursement of any other components of your trip such as hotel and transfer costs.
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If you are in a dispute with an Airline we would always recommend contacting them first with details of your problem, to allow them the opportunity to resolve the situation. In order to help you the European Commission has created an EU Complaint Form for Air Passengers, we would recommend completing this form and sending it to the airline. If you do not receive a reply, or a positive response, please feel free to contact us with a copy of the completed EU Complaint Form for Air Passengers, having this completed form will allow us to deal with your complaint more effectively. |
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The UK European Consumer Centre has available a free newsletter, “UK ECC – your update”. The aim of the newsletter is to provide you, the consumer, with a flavour of what the UK ECC does, provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping. Please use the link below to subscribe to our newsletter.
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