Help me

All of us here at the UK ECC want to be able to help you as much as possible. It is important to remember that the ECC-Net is an advisory body and do not have any enforcement powers and cannot compel traders to accept our point of view.

However we will provide you with your rights and your position if you are in dispute with a trader. If appropriate we will offer you with further assistance by sharing your case with the ECC where the trader is based, in order for them to try and resolve your complaint.

To find out about some of the most frequent complaints, click here.

If you are just looking for information on what rights you have when purchasing cross-border we would suggest reading through our topics pages, which covers all areas relevant to the UK ECC.

If you are having problems with a trader you can find out what steps to take in order to resolve your complaint. Please select the option that best describes your situation: 

Live in the UK and have bought goods in the EU   Live in the EU and have bought goods in the UK   Live in the Republic of Ireland   Live in the UK and have bought goods in the UK

If you are in dispute with a trader, we would always advise for you to make contact with them first. There are times where a trader may not be aware of the problem and an initial contact is all that is needed in order to sort everything out. You may find the Consumer Complaint Form, provided by the European Commission, useful in laying out your complaint and providing the trader with all the relevant information.

 

If you regularly shop online or just about to for the first time it may be beneficial to visit Howard the ECC-Nets online shopping assistant, Meet Howard - your online shopping assistant

 

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The UK European Consumer Centre has available a free newsletter, “UK ECC – your update”. The aim of the newsletter is to provide you, the consumer, with a flavour of what the UK ECC does, provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.

If you are interested in subscribing to our newsletter please complete the form on our subscription page. Once you have subscribed you will receive confirmation of your subscription and then you will receive the latest copy of our newsletter, with new ones being provided when they are released.

 

 

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