Distance selling
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back to shopping online
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European Directive 97/7/EC, more commonly known as the Distance Selling Directive, provides further requirements that web traders must follow and provide.
For example:
- The main characteristics of the goods or services
- The total price of the goods or services, including all taxes
- The delivery costs
- Arrangements for payment
- The existence of a right of withdrawal
- The period for which the offer or the price remains valid
The rights provided by this Directives is the minimum level of protection you can expect from all across Europe. If the web trader is based within Europe their website is expected to provide you with all the information about what it is you want to buy and there contact details should be easily available for you to find.
This information is intended as guidance, to provide an idea of what protection there is available for you as a consumer when shopping on line. If you do happen to find yourself in dispute with a web trader or what to know more we would always suggest seeking further information and advice.
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The UK European Consumer Centre has available a free newsletter, “UK ECC – your update”. The aim of the newsletter is to provide you, the consumer, with a flavour of what the UK ECC does, provide examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping. Please use the link below to subscribe to our newsletter.
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