The Services Directive aims to create an internal market for services, removing legal and administrative barriers to enable consumers to buy services and businesses to trader cross-border.

Have confidence to buy services cross border

Consumers can now expect a minimum level of information from businesses, access to a complaints procedure and strengthened rights.

In the UK, the Department for Business, Innovation and Skills was responsible for the implementation of the directive and the Provision of Services Regulations in the UK, which came into force on 28th December 2009.

More information can be found through the Department of Business Innovation and skills Services Directive page.

Thinking of buying goods and service in Europe?

The European Consumer centre for Services (ECCS) offers advice to consumers looking to purchase goods and services across the EU. They provide information on your consumer law and rights, as well as details for consumer organisations and bodies that can assist in the case of a dispute.

The ECCS is a requirement under the European Services Directive, Article 21. It is delivered by the Trading Standards Institute and is funded by the Department for Business, Innovation and Skills.

For more information on the services the ECCS can advise on or if you have an enquiry please see the European Consumer Centre for Services website-