Hotels

 

  • If your hotel is cancelled by the provider due to the coronavirus, you may be entitled to a refund from the accommodation provider. This may include if the hotel is forced to close or is unable to accommodate guests due to local restrictions.

 

  • If your flight is cancelled, you may find it difficult to get a refund from the accommodation provider. There is no legal right to cancel in these situations, but you should check the terms of your booking, as some contracts do offer flexibility. 

 

  • Some countries have introduced emergency laws to allow accommodation providers to provide vouchers in place of cash refunds.
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Events

  •  If your event is cancelled, then the normal cancellation process of the event organiser applies. If you booked directly with the organiser or their official ticket seller, then you are likely to receive a refund, though you may not receive a refund of the booking fees and other peripheral costs.

     

  • If you booked through a third party ticket selling platform, then you are unlikely to receive a refund, though it is always worth checking with the person you purchased from.

     

  • Some countries have introduced emergency laws to allow event organisers to provide vouchers to rescheduled events in place of cash refunds.