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UK European Consumer Centre


Purchases

For free consumer advice call us on 01268 886690 or email eccnet-uk@ec.europa.eu

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Online Consumer Advice

For free consumer advice call us on 01268 886690 or email eccnet-uk@ec.europa.eu

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Travel problems?

For free consumer advice call us on 01268 886690 or email eccnet-uk@ec.europa.eu

Popular Topics

 

  • Air Travel
    Check your flight rights if your flight has been delayed or cancelled.

  • Buying goods and Services
    When you shop in the EU you are protected if you buy a faulty product.

  • Car Rental
    Advice on how to have a great car rental experience

  • Online Dispute Resolution
    Online platform to assist consumers in resolving disputes.

  • Shopping Online
    Rights to return goods when purchased online.

  • Timeshare
    What to look out for when you are on holiday

Need Consumer Advice? 

The UKECC can offer free help and advice to consumers who have purchased goods and services in another European Country.

If you want to submit a complaint against a trader based in another European Country why dont you contact us.

As we only give advice and assistance we cannot force a trader to give the consumer what they want if, ultimately they refuse to do so. We can however then go on to advise the consumer of any other steps they could take to enforce their consumer rights.  

If you need advice please contact us on 01268 886690 or email eccnet-uk@ec.europa.eu. The centre is open between 9am-5pm, Monday to Friday.