What is The Electric Vehicle Consumer Code for Home Chargepoints (EVCC)’s ADR service for and what does it cover?

It's available for consumers who have an unresolved dispute with one of its installer members and it covers electric vehicle charge points that have been installed by an EVCC member on domestic properties within the UK. The scheme’s solution is not binding on either party, although it aims to amicably propose an answer to resolve disputes between the consumer and a trader.

Disputes which can be considered include:

  • damage caused to a consumer’s property during installation
  • cancellation of a contract and deposit refund
  • poor customer service
  • incomplete installations
  • workmanship warranties

Andy Allen, ADR project leader at the CTSI (the ADR auditing and awarding body), said: “It’s certainly worth taking a pragmatic approach if something isn’t quite right, but if you do have a valid complaint and feel that your trader isn’t resolving it to your satisfaction, there is now another road for consumers using these EVCC scheme members to go down.”