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UK European Consumer Centre

Annual Report 2017

Annual Report 2017
In what proved to be an exceptionally busy year for the UK ECC, the centre’s consumer advisors saw transport top the list of most complained about subjects in 2017. This was followed by restaurants, hotels and accommodation; and then recreation and culture.Click the Link to read the full report - UK ECC Annual Report 2017
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Primera Air cease operations

Primera Air cease operations
As of Midnight on Monday 1st October the airline Primera Air, who have their headquarters in Riga, Latvia will cease operations.  With some passengers stranded and other having booked flights with the airline what will this mean for their travel plans? Their usual channels of communication are no longer available so any correspondence with the airline should be directed to:Primera Air Nordic -Head officePrimeraAir Nordic SIA Gunara Astras iela 1cRiga, LV-1084LatviaCompany Reg. No: 40103794602VAT No.: LV40103794602Their website is likely to be updated in the coming days with further information www.primeraair.comWhat can I do if I am stranded?Passengers who have travelled will need to...
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BBC radio Ulster

BBC radio Ulster
What are the new Package Travel rules?  Listen here:https://www.bbc.co.uk/programmes/b007b5wx/episodes/downloadsHear consumer advisor Adam Mortimer from the UK European Consumer Centre explain the key things for listeners to BBC Radio Ulster to take away from the implementation of the new Package Travel and Linked Travel Arrangements Regulations.The UK ECC has welcomed news that more UK holidaymakers are to get protection when they book holidays, as changes were introduced on 1 July 2018 to bring consumer protection for holidays up to date with developments in the travel market.The new rules will cover two types of contracts: package deals (pre-arranged by tour organisers or...
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Buying goods from outside of the EU

Buying goods from outside of the EU
A lot of purchases are made over the Internet, some from companies within the UK or even within the EU.  However, there are a large number of things being purchased from companies further afield. Due to this uncertainty it’s worth knowing what to look for to spot where a trader might be based, before you make the purchase. For example, a website ending with .co.uk is not always based in the UK.  A .co.uk domain can be used by anyone, much in the same way as .com can.  If you’re on a website and unsure about the location of the...
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Please note that we are closed on weekends and UK bank and public holidays.

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

eccnet-uk@ec.europa.eu

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

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