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Consumer advice service UK ECC commits to keeping service open

Consumer advice service UK ECC commits to keeping service open
Consumers should contact us via email as Government advises home-working amid CoronavirusConsumer advice service UK European Consumer Centre (UK ECC) is committing to keeping its service open to UK consumers - who are in dispute with a trader based in a European country outside the UK - as the Government instructs people to work from home as much as possible.From Monday 23 March the UK ECC has temporarily shifted (while the Coronavirus home-working advice remains in place) to a mainly online service and is advising all UK consumers to use email – eccnet-uk@ec.europa.eu - for free advice and support.Legal executive...
30 Mar 2020
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CTSI Symposium 2020 cancelled

CTSI Symposium 2020 cancelled
CTSI Symposium 2020, which had been due to be held in Southport on 15 to 17 June, has been cancelled because of the Coronavirus. The announcement was made on 23 March by CTSI Chief Executive Leon Livermore, who said that he was as disappointed as members would be and that it was a hard decision to make.He added: "While I understand the central importance of Symposium to the profession and the consumer protection landscape, we must put the safety of our people first. Members, partners, sponsors, delegates, exhibitors and session holders and everyone else who makes Symposium the special event...
30 Mar 2020
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Less than half of EU travellers are aware of EU Passenger Rights

Less than half of EU travellers are aware of EU Passenger Rights
Generally, we may all be going on holiday more now than 20 years ago (with the exception of the current Coronavirus restrictions) but it seems that less than half of EU travellers are aware of EU passenger rights.According to the Office of National Statistics, in 2016 UK residents went on more than 45 million foreign holidays, up from 27 million in 1996. That’s a 68% rise in the number of holidays, while the UK population increased by 12% in the same period.   But the European Commission has released the results of a Eurobarometer survey on passenger rights in the EU. It...
30 Mar 2020
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Check those advertising green credentials urges CTSI

Check those advertising green credentials urges CTSI
UK consumers are being urged by the Chartered Trading Standards Institute (CTSI) to become ‘active sustainable consumers’ by checking out the green credentials of companies they buy from. The message went out as World Consumer Rights Day took place on 15 March 2020.CTSI is urging UK consumers to follow these top tips to become ‘active sustainable consumers’:think before you buy! Sending back online purchases causes unnecessary waste and C02 emissionsbe aware of unscrupulous traders who sometimes advertise products with false green credentialswhen flying use a digital boarding passbook a hotel that has a plastics-free policyoffset your carbon footprint by supporting...
30 Mar 2020
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Something to celebrate!

Something to celebrate!
The European Consumer Centre Network (ECC-Net), of which UK European Consumer Centre is a part, is 15 years old this June and the UK ECC will be helping to mark that.The ECC network is 15 years in June and has helped hundreds of thousands of consumers since it started in that time.The UK ECC will be supporting the anniversary campaign via its social media channels – Twitter and Facebook. We will be addressing a new subject each month, for example ‘sustainability’ in January, ‘unfair deals’ in February. Keep a look out every month for different subjects. Among those to be addressed are ‘package...
30 Mar 2020
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Santa and Pinocchio share the limelight in Your Update

Santa and Pinocchio share the limelight in Your Update
Merry Christmas! Welcome to the December 2019 issue of the UK ECC's newsletter Your Update. We immerse ourselves in a festive theme, with Santa and Pinocchio, and look at some of the most common excuses traders fob consumers off with when they complain!  
4 Dec 2019
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Get in the know with our latest UK ECC leaflets

Get in the know with our latest UK ECC leaflets
It's been a while, but we've updated several of our UK ECC leaflets.Check out our new versions of: Buying something in the EU,  Shopping online across the EU, Car hire across the EU and Package travel across the EU.
21 Nov 2019
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Car hire across the EU

Car hire across the EU
Have you ever had a problem with a car hire company? Have you ever noticed a charge on your credit card some weeks after hiring a vehicle?This leaflet gives information on your rights and good practice guidelines for when you next hire a car in the EU.Read more to download the leaflet.There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
20 Nov 2019
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Shopping online across the EU

Shopping online across the EU
Have you ever had a problem with goods bought online? Maybe you've tried to send something back that you didn't want or that became faulty? This leaflet gives information on your rights when you purchase goods online in the in the EU. Read more to download the leaflet - Shopping online. There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
20 Nov 2019
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Buying something in the EU

Buying something in the EU
An updated version of one of our most popular publications, this leaflet gives a brief overview of many typical complaint topics that are received by the UK ECC, from shopping online to air travel through to package travel.For more defined advice please contact us for free help and assistance.Read more to download the leaflet - Buying Something in the EU. There is no restriction on the printing or distribution of this publication.  If you would like to order some hard copies please contact us. 
19 Nov 2019
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