Background
CTSI logo

UK European Consumer Centre

UK ECC urges scam victims to speak up

UK ECC urges scam victims to speak up
UK European Consumer Centre urges scam victims to speak upConsumer advice organisation the UK European Consumer Centre (UK ECC) is urging people to speak up and talk about their experiences of being scammed in an effort to help more people be aware of the risks.The message, to encourage people to: ‘stop, report, talk’ if they think they have been targeted by a scam or fraud, is the cornerstone of the 2019 Scams Awareness Campaign.Scams can come in many forms and often involve the internet. But tried-and-tested scams still pose a huge threat, according to figures released as part of the...
12 Jun 2019
Read more

Your Update - June 2019

Your Update - June 2019
Welcome to the June 2019 issue of the ECC's newsletter Your Update.  This bumper edition includes stories about EU consumer complaints about UK traders, Brits going without travel insurance and the deadline for claims against Wow Air. To view the June edition, click the link - June 2019.
12 Jun 2019
Read more

Small print. Big difference

Small print. Big difference
The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions (Ts & Cs). The campaign is designed to help travel and holiday businesses understand the rules on unfair terms and encourage them to check in on their terms to make sure that they are fair. Under consumer law, businesses may be entitled to ask customers to pay a cancellation fee to cover their losses, but the amount they keep must be in proportion to what they are losing. Cancellation terms that don’t follow this approach are likely...
29 May 2019
Read more

EU consumer complaints about UK traders on the rise

EU consumer complaints about UK traders on the rise
The UK ECC has seen a 10% increase in the number of cases about UK traders it has handled over the past year.The collaborative nature of the European Consumer Centre Network, of which the UK ECC is part, means that the UK ECC also gets involved in complaints by European consumers who have problems with UK traders as well as handling complaints by UK consumers about EU traders.The UK ECC’s newly-published 2018 annual report shows that 1,599 European consumers turned to the service for help in 2018, an almost 10% increase on the previous year’s figure of 1,459. These are...
29 May 2019
Read more

UK ECC proves its worth against backdrop of Brexit uncertainty

UK ECC proves its worth against backdrop of Brexit uncertainty
UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of uncertainty created by Brexit.The UK ECC’s annual report, just published, shows that more than 15,000 UK consumers turned to the service for help in 2018.The free service, which is currently part-funded by the European Commission and the Department for Business, Energy and Industrial Strategy, offers UK consumers advice in dealing with cross-border disputes relating to buying goods and services within EU countries.The UK ECC, delivered by the Chartered Trading Standards Institute (CTSI), is set to receive funding for at least a...
29 May 2019
Read more

Brits go without travel insurance

Brits go without travel insurance
Nearly two-fifths (38%) of British holidaymakers who are going abroad this summer do not have travel insurance for their trip yet, according to ABTA – The Travel Association.  The research shows that 8.6 million British holidaymakers could be putting themselves at risk of paying substantial medical or repatriation costs if they fall ill or hurt themselves abroad, and may even risk a delay in treatment.  It also reveals that just over one in five (21%) holidaymakers said they travelled without insurance in the last year. Of these people, over a third (37%) said they didn’t think they needed travel insurance and more than a...
29 May 2019
Read more

UK consumers travel to Europe more

UK consumers travel to Europe more
An online survey by the UK European Consumer Centre has found that UK consumers still have the travel bug.Conducted in Spring 2019, the survey found that 70% of respondents travel to Europe more now than they did 10 years ago.Andy Allen, service director at the UK ECC, said: “This result complements our 2018 Annual Report, just published, which shows that we’ve seen a 106% increase in the number of UK consumer cases we’ve handled since our first full year of operation in 2008.“Our Annual Reports show 7,324 UK consumer cases in 2008 and 15,089 in 2018. This is on top...
29 May 2019
Read more

Focusing on an Alternative

Focusing on an Alternative
Business Companion, a Chartered Trading Standards Institute Government-backed website dedicated to explaining trading standards law, has launched a free new Business in Focus guide on the use of Alternative Dispute Resolution (ADR). The guide delves into ADR legislation, describes the processes and highlights the benefits for businesses and consumers of entering into ADR to resolve issues. Business Companion provides free, impartial legal guidance for businesses about trading standards and consumer protection legislation.
29 May 2019
Read more

Deadline for Wow Air claims

Deadline for Wow Air claims
UK holidaymakers affected by the demise this spring of Icelandic-based airline Wow Air must file any claim with the administrator/liquidator by post by the deadline of 3 August 2019. According to Icelandic law, the claim cannot be filed by email. A standard form of a claim letter - from the Wow Air website - needs to be used and sent to: Sveinn Andri Sveinsson, trusteeReykjavík LawyersGrjótagata 7101 ReykjavíkICELAND The airline stopped operating on 28 March 2019, with some passengers stranded and others no longer able to take up their booked flights.  The UK ECC provided advice and support to a number of consumers...
29 May 2019
Read more

Annual Report 2018

Annual Report 2018
Against a backdrop of uncertainty created by Brexit, UK consumers still travelled to Europe – buying goods and services when they were there – and European consumers continued to buy from UK traders.Figures released in the UK European Consumer Centre’s Annual Report 2018, just published, shows that our advisers dealt with about the same volume of consumer cases in 2018 as the year before: 15,089 compared to 15,240.At the same time, the UK ECC’s Annual Report also shows that the centre handled almost 10% more European consumer cases about UK traders (referred to us from our ECC-Net counterparts) in 2018...
28 May 2019
Read more

Share this news story