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UK European Consumer Centre

Flybmi ceases operation

Flybmi ceases operation
UK holidaymakers affected by the collapse of Flybmi are being advised to contact the UK European Consumer Centre (UK ECC) for help and advice on their individual circumstances.Flybmi, which operated services from various airports across the UK and Europe, ceased operations on Saturday 16 February 2019, with some passengers stranded and others no longer able to take up their initial flights. Administrators were appointed today (Monday 18 February 2019).There is no indication that the CAA will be organising flights for stranded passengers as it did when Monarch Airlines collapsed in 2017, as many Flybmi passengers are not expected to have...
18 Feb 2019
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Customer Satisfaction Survey

Customer Satisfaction Survey
In 2018 the UK ECC has performed solidly with regards to our customer satisfaction score.  2018 has already seen us acheive our target of 85% customer satisfaction rate, meaning that this will be the 6th year running that we have acheived or surpassed our satisfaction target.Already, 2019 is promising to be no different.  After analysing the customer satisfaction results for January we have not only acheived the target of 85% but have surpassed this to a massive 97% satisfaction.  This is one of the highest scores that we have had and is only possible with the hard work of the...
15 Feb 2019
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What's next for the EHIC in the UK?

What's next for the EHIC in the UK?
The UK Government’s defeat of the Withdrawal Agreement (WA) in Parliament on 15 January could make acceptance of the European Health Insurance Card (EHIC) for UK consumers travelling to the EU after 29 March this year uncertain.If the WA had been approved, the EHIC would have been valid until the end of 2020 (during the transition period).Andy Allen, service director at the UK European Consumer Centre, said: “Currently an EHIC is valid in the 28 EU countries plus Iceland, Lichtenstein, Norway and Switzerland. It lets you get state healthcare in other European Economic Area (EEA) countries or Switzerland at a...
25 Jan 2019
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Are you protected?

Are you protected?
It’s that time of year when you may be struggling with faulty Christmas presents. You may be wondering what your rights are. Did you know you may have the right to what’s known as a ‘section 75 refund’? When you purchase goods or services with a credit card you are legally provided free protection on your purchases.   In a nutshell, the law states that the credit provider is equally liable if you have a problem with the goods or service if a) you pay for something on a credit or store card and b) the value is between £100 to £30,000....
25 Jan 2019
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What about the Future?

What about the Future?
Currently, the future of the UK European Consumer Centre is paid for partly by the European Commission and partly by the UK Government, which could call into question its future after Brexit; meaning that if the UK ECC did not exist then UK consumers could suffer as a result.With this in mind Baroness Judith Wilcox, a Vice-President of the Chartered Trading Standards Institute (CTSI), put forward a question to the House of Lords on Thursday 17 January 2019 concerning the fundamental protections for UK consumers in cross-border disputes with EU traders after Brexit.CTSI is responsible for the UK European Consumer...
25 Jan 2019
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Your update - Newsletter February 2019

Your update - Newsletter February 2019
This edition includes Brexit - What this means for the UK ECC, Some great feedback from our customers and finding out about your travel habits.To view the February 2019 edition please click the link - February 2019 
25 Jan 2019
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Your update - Newsletter December 2018

Your update - Newsletter December 2018
This edition includes information on accommodation bookings and the all important EHIC card.To view the December 2018 edition please click the link - December 2018 
6 Dec 2018
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Ensuring fairness on the move - CTSI Brexit Think Tank

Ensuring fairness on the move - CTSI Brexit Think Tank
“Perhaps more than most other sectors, consumers could realise the Brexit impact on consumer law when they arrange to travel after March 2019” – that’s one of the key findings contained in the travel section of the Chartered Trading Standards Institute’s Brexit Think Tank report published in the autumn 2018. The report says that cross-border trading will be affected in various ways, not all of them positive and adds that the question remains to what extent the important protections outlined can be retained after Brexit.It adds: “There is a growing and urgent need to clarify the status of EU agreements for...
6 Dec 2018
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Healthcare in the EU

Healthcare in the EU
Everyone hopes they won’t get ill on holiday, but if it does happen, then would you know about your cross-border healthcare rights with the European Health Insurance Card (EHIC)?An EHIC is valid in the 28 EU countries plus Iceland, Lichtenstein, Norway and Switzerland. It lets you get state healthcare in other European Economic Area (EEA) countries or Switzerland at a reduced cost or sometimes free.Here is what you should do to make sure you are protected against medical bills on holiday:Make sure you have applied/renewed for your EHIC card from the NHS website before you travel.  Do remember that there are copycat...
6 Dec 2018
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What’s in your holiday package?

What’s in your holiday package?
The new 2018 Package Travel and Linked Travel Arrangements Regulations mean that package holidays consisting of a flight, hotel, car-hire or other tourist services (either bought online for an all-in price or through linked webpages) get the same protection as packages bought in travel agencies.The widening of the package travel rules also means that travellers have more options to cancel a contract and get clear advance information on who is ultimately responsible if something goes wrong. Andy Allen, UK ECC Director, said: “Given that more than 90% of UK consumers travel to Europe more than they did 10 years ago, this...
6 Dec 2018
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