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UK European Consumer Centre

CMA encourage travel and holiday businesses to check in on their terms

CMA encourage travel and holiday businesses to check in on their terms
Small print. Big differenceIt can be easy to overlook terms and conditions in the busy day-to-day running of a business. The Competition and Markets Authority (CMA) has previously found that less than half of UK businesses know the rules on unfair terms well and on average, only review their terms every four years.The ‘Small print. Big difference.’ campaign from the CMA is helping travel and holiday businesses understand the rules on unfair terms and is encouraging them to check in on their terms to make sure that they are fair. Businesses can find a range of resources available at www.gov.uk/fairtermsThere are...
15 Apr 2019
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Wow Air cease operations

Wow Air cease operations
As of Thursday 28th March 2019 the airline Wow Air, who have their headquarters in Reykjavik, Iceland have ceased operations.  With some passengers stranded and other having booked flights with the airline what will this mean for their travel plans? Their usual channels of communication are no longer available but they are requesting that consumers make alternative arrangements with other carriers.Icelandair and Easyjet have announced that they will assist stranded passengers with discounted fares What if I have booked a ticket but not flown?At this stage there is no bankruptcy information but if/when this happens then consumers will need to file a...
28 Mar 2019
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Your Update - Newsletter March 2019

Your Update - Newsletter March 2019
This edition includes Geoblocking - does it matter where I live, Some great advice about roaming charges and finding out about consumer rights after Brexit.To view the March edition please click the link - March 2019 
15 Mar 2019
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Phoning home?

Phoning home?
Will roaming charges return if the UK leaves the EU without a deal? That’s one of the subjects addressed on a BBC programme - Thursday in Parliament - on 7 February 2019.The programme reported that since 2017 mobile phone firms have been banned from charging customers within the EU extra fees to use arranged allowances of minutes, texts and most data. It said that culture secretary Jeremy Wright tried to play down fears as he answered the roaming charges question in Parliament. Mr Wright said that the Government intends to legislate to retain within UK law the requirements on mobile operators...
25 Feb 2019
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Consumer rights after Brexit

Consumer rights after Brexit
The Department for Business, Energy and Industrial Strategy (BEIS) has published an article on its website addressing the issue of consumer rights and protections after Brexit.The Government said in its announcement: “We are taking all possible steps to provide continuity for consumers and business in both the UK and the European Union. We will keep existing high levels of consumer protections in the UK.” Find out what BEIS says here: Brexit. 
25 Feb 2019
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Where you live . . .

Where you live . . .
New regulations proposed by the EU Commission have entered into force which aim to end geo-blocking within the EU. Geo-blocking is where online sellers restrict access to their website by either refusing to sell to consumers or redirecting them to another website with different (often higher) prices. This practice is usually based on where the consumer is located.The new rules prohibit websites blocking or re-routing users based on where the user is, what EU state they’re from, or where their bank cards are issued.An EU spokesperson said: "In 2015, 63% of the websites did not let shoppers buy from another EU...
25 Feb 2019
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Flybmi ceases operation

Flybmi ceases operation
UK holidaymakers affected by the collapse of Flybmi are being advised to contact the UK European Consumer Centre (UK ECC) for help and advice on their individual circumstances.Flybmi, which operated services from various airports across the UK and Europe, ceased operations on Saturday 16 February 2019, with some passengers stranded and others no longer able to take up their initial flights. Administrators were appointed today (Monday 18 February 2019).There is no indication that the CAA will be organising flights for stranded passengers as it did when Monarch Airlines collapsed in 2017, as many Flybmi passengers are not expected to have...
18 Feb 2019
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Customer Satisfaction Survey

Customer Satisfaction Survey
97% of the UK ECC’s customers in January (2019) were satisfied with our service – a pretty good result, and one of the best we’ve ever had!The UK ECC encourages customers to use its customer satisfaction surveys; the results influence how the UK ECC service develops, giving us an insight into what our customers want and enabling us to use lessons learned to shape our service.Andy Allen, UK ECC service director, said: “The aim of the UK ECC is to help as many UK consumers to achieve a positive result as possible: a refund, replacement, repair of cancellation of their...
15 Feb 2019
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What's next for the EHIC in the UK?

What's next for the EHIC in the UK?
The UK Government’s defeat of the Withdrawal Agreement (WA) in Parliament on 15 January could make acceptance of the European Health Insurance Card (EHIC) for UK consumers travelling to the EU after 29 March this year uncertain.If the WA had been approved, the EHIC would have been valid until the end of 2020 (during the transition period).Andy Allen, service director at the UK European Consumer Centre, said: “Currently an EHIC is valid in the 28 EU countries plus Iceland, Lichtenstein, Norway and Switzerland. It lets you get state healthcare in other European Economic Area (EEA) countries or Switzerland at a...
25 Jan 2019
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Are you protected?

Are you protected?
It’s that time of year when you may be struggling with faulty Christmas presents. You may be wondering what your rights are. Did you know you may have the right to what’s known as a ‘section 75 refund’? When you purchase goods or services with a credit card you are legally provided free protection on your purchases.   In a nutshell, the law states that the credit provider is equally liable if you have a problem with the goods or service if a) you pay for something on a credit or store card and b) the value is between £100 to £30,000....
25 Jan 2019
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