Background
CTSI logo

UK European Consumer Centre

BBC radio Ulster

BBC radio Ulster
What are the new Package Travel rules?  Listen here:https://www.bbc.co.uk/programmes/b007b5wx/episodes/downloadsHear consumer advisor Adam Mortimer from the UK European Consumer Centre explain the key things for listeners to BBC Radio Ulster to take away from the implementation of the new Package Travel and Linked Travel Arrangements Regulations.The UK ECC has welcomed news that more UK holidaymakers are to get protection when they book holidays, as changes were introduced on 1 July 2018 to bring consumer protection for holidays up to date with developments in the travel market.The new rules will cover two types of contracts: package deals (pre-arranged by tour organisers or...
31 Jul 2018
Read more

Buying goods from outside of the EU

Buying goods from outside of the EU
A lot of purchases are made over the Internet, some from companies within the UK or even within the EU.  However, there are a large number of things being purchased from companies further afield. Due to this uncertainty it’s worth knowing what to look for to spot where a trader might be based, before you make the purchase. For example, a website ending with .co.uk is not always based in the UK.  A .co.uk domain can be used by anyone, much in the same way as .com can.  If you’re on a website and unsure about the location of the...
18 Jul 2018
Read more

Package Travel

Package Travel
Changes are being introduced to bring consumer protection for holidays up to date with developments in the travel market. The widening of the package travel rules means that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible if something goes wrong. The new Package Travel and Linked Travel Arrangements Regulations will apply across the EU from Sunday 1 July (2018): it means that package holidays consisting of a flight, hotel, car-hire or other tourist services (either bought online for an all-in price or through linked webpages) will get the same protection as...
28 Jun 2018
Read more

Scams Awareness Month - June 2018

Scams Awareness Month - June 2018
The rise of the scammer in the suit Consumer advice organisation the UK European Consumer Centre (UK ECC) is urging all UK consumers to beware of scammers posing as professionals from financial and legal services. The message comes as new data is released at the start of Scams Awareness Month this June (2018), saying that there has been a 6% increase in the number of people reporting this type of scams to the Citizens Advice Consumer Service this financial year. Such cons now account for a fifth of all scams reported to the service. The median financial loss for all scams over...
12 Jun 2018
Read more

Sold out tickets!

Sold out tickets!
Secondary ticket sellersWith summer looking like it has already arrived, festival season is upon us and many consumers are looking to snap up tickets for a great price.  Also, with high profile sporting events and concerts coming up now is the time when people will be buying tickets. Buying tickets can be problematic due to the secondary ticket market.  This is where companies run websites dedicated to selling tickets for sold out events, often at increased prices.  In the recent budget the Government is going to crack down on these websites, allowing the enforcement authorities more powers to fine these...
4 Jun 2018
Read more

Unsafe and dangerous products put UK citizens at risk

Unsafe and dangerous products put UK citizens at risk
Failure to comply with regulations and standards could be a matter of life and death, according to the Chartered Trading Standards Institute. CTSI Chief Executive Leon Livermore said: “Unsafe and dangerous products put UK citizens’ lives at risk. CE marking is a valuable tool in enabling trading standards to ensure that goods sold in the UK meet the highest standards.” Manufacturers and distributors of many goods manufactured or important into the EU have a legal responsibility to ensure that their products conform to CE (Conformité Européenne) marking, a reassuring symbol which indicates that goods such as toys, electrical items and construction products...
18 May 2018
Read more

Western Union - Scam victims claim your refund NOW!

Western Union - Scam victims claim your refund NOW!
Have you lost money to scams which used Western Union wire transfers? UK consumers who lost money to scams which used Western Union wire transfers can file to claim their money back until 31 May 2018, the Chartered Trading Standards Institute (CTSI) has learned. The deadline for consumers who fell victim to scammers using Western Union transfers between 1 January 2004 and 18 January 2017 has been extended by the United States Federal Trade Commission (FTC). CTSI lead officer for consumer education, Louise Baxter, said: "Thousands of people lost out to scams where Western Union was used to make payments....
14 May 2018
Read more

Females from the UK urged to complain more

Females from the UK urged to complain more
Women are less likely to come forward and make a complaint, the UK European Consumer Centre (UK ECC) said on the recent International Women’s Day (8 March 2018). Figures from the European Commission show that far more men use the UK ECC to help resolve their complaints than women do: 72% of complainants are men, with just 28% of women.   Andy Allen, UK European Consumer Centre (UK ECC) service director, said: “We wanted to use  International Women’s Day to reach out to female consumers in the UK. The message is that there is an opportunity for women to truly...
14 May 2018
Read more

UK ECC welcomes action against car hire companies across Europe

UK ECC welcomes action against car hire companies across Europe
Consumer advice organisation UK European Consumer Centre (UK ECC) welcomes the news from the UK’s Competition & Markets Authority (CMA) that it is launching its first direct action again car hire companies across Europe. The enforcement action follows extensive complaints from people encountering hidden costs on collection of their car at the airport abroad. The businesses are based in European countries but selling directly to UK customers online. Michael Grenfell, CMA executive director for enforcement, said: “This move sends a clear message: just because a business is not on UK soil doesn’t mean the law doesn’t apply when it sells...
14 May 2018
Read more

Brexit concern for small claims

Brexit concern for small claims
European Small Claims Procedure could disappear when the UK leaves the EU…   UK consumers are being warned that there is a danger that the European Small Claims Procedure may disappear when the UK leaves the EU. They are being urged to use it fully while they can.   Andy Allen, UK European Consumer Centre (UK ECC) service director, said: “There is currently such a wide range of cases that consumers can use the European Small Claims Procedure in; anything from flight delays to general consumer purchases to goods not being delivered, car hire, accommodation purchases – the list is...
14 May 2018
Read more

Share this news story