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UK European Consumer Centre

Your Update - Newsletter July 2019

Your Update - Newsletter July 2019
Welcome to the July 2019 issue of the UK ECC's newsletter Your Update. We urge scam victims to speak up, report on help for purchasers of problem cars and look at the impact of ticket fraud. To view the July edition, click the link - July 2019.      
3 Jul 2019
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Got a problem with your car?

Got a problem with your car?
West Yorkshire Trading Standards Service is now authorised to help resolve consumer complaints if they’ve bought from motor traders who are members of the county’s Motor Trade Partnership Scheme.Approval to provide Alternative Dispute Resolution (ADR) services covering the scheme was granted by the Chartered Trading Standards Institute under arrangements delegated to it by the Government’s Department for Business, Energy & Industrial Strategy.It is not just consumer disputes relating to the motor trade which are covered by the West Yorkshire Trading Standards Service scheme. It includes other general consumer disputes such as home maintenance and other consumer goods and services. Disputes...
19 Jun 2019
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Action Fraud warning as victims lose average £365 to ticket fraud

Action Fraud warning as victims lose average £365 to ticket fraud
Action Fraud has launched a campaign to partner with the Society of Ticket Agents and Retailers (STAR) to urge people to avoid fraud by taking more care when buying tickets for live events. See here for more about the ticket fraud warning campaign.Publicising the campaign, which is designed to encourage informed purchases from authorised sellers, Action Fraud says that:• Between 1 April 2018 and 30 April 2019, Action Fraud received 4,755 reports of ticket fraud.• The total reported losses to victims was £1,654,888: an average of £365 per victim.• With lots of music concerts and sporting events taking place in summer, it is an opportunity for fraudsters to take advantage...
19 Jun 2019
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What you think . . . .

What you think . . . .
Consumer feedback received by the UK ECC shows a 93 per cent customer satisfaction rate for January to end March 2019, one of the highest ratings recorded by the service.Andy Allen, service director at the UK ECC, said: “Our recent figures show the service provided to UK consumers by this team is of paramount importance. Without it, tens of thousands would be left without a means to redress or guidance and with nobody to turn to. This go-to service, which started in 2007, helps thousands of consumers and the feedback speaks for itself.”Every year UK consumers find themselves in dispute...
19 Jun 2019
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UK ECC urges scam victims to speak up

UK ECC urges scam victims to speak up
UK European Consumer Centre urges scam victims to speak upConsumer advice organisation the UK European Consumer Centre (UK ECC) is urging people to speak up and talk about their experiences of being scammed in an effort to help more people be aware of the risks.The message, to encourage people to: ‘stop, report, talk’ if they think they have been targeted by a scam or fraud, is the cornerstone of the 2019 Scams Awareness Campaign.Scams can come in many forms and often involve the internet. But tried-and-tested scams still pose a huge threat, according to figures released as part of the...
12 Jun 2019
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Your Update - June 2019

Your Update - June 2019
Welcome to the June 2019 issue of the ECC's newsletter Your Update.  This bumper edition includes stories about EU consumer complaints about UK traders, Brits going without travel insurance and the deadline for claims against Wow Air. To view the June edition, click the link - June 2019.
12 Jun 2019
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Small print. Big difference

Small print. Big difference
The Competition and Markets Authority (CMA) has launched a new campaign to help holiday and travel businesses improve the clarity of their terms and conditions (Ts & Cs). The campaign is designed to help travel and holiday businesses understand the rules on unfair terms and encourage them to check in on their terms to make sure that they are fair. Under consumer law, businesses may be entitled to ask customers to pay a cancellation fee to cover their losses, but the amount they keep must be in proportion to what they are losing. Cancellation terms that don’t follow this approach are likely...
29 May 2019
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EU consumer complaints about UK traders on the rise

EU consumer complaints about UK traders on the rise
The UK ECC has seen a 10% increase in the number of cases about UK traders it has handled over the past year.The collaborative nature of the European Consumer Centre Network, of which the UK ECC is part, means that the UK ECC also gets involved in complaints by European consumers who have problems with UK traders as well as handling complaints by UK consumers about EU traders.The UK ECC’s newly-published 2018 annual report shows that 1,599 European consumers turned to the service for help in 2018, an almost 10% increase on the previous year’s figure of 1,459. These are...
29 May 2019
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UK ECC proves its worth against backdrop of Brexit uncertainty

UK ECC proves its worth against backdrop of Brexit uncertainty
UK consumers have continued to use the UK European Consumer Centre (UK ECC) in their thousands, against a backdrop of uncertainty created by Brexit.The UK ECC’s annual report, just published, shows that more than 15,000 UK consumers turned to the service for help in 2018.The free service, which is currently part-funded by the European Commission and the Department for Business, Energy and Industrial Strategy, offers UK consumers advice in dealing with cross-border disputes relating to buying goods and services within EU countries.The UK ECC, delivered by the Chartered Trading Standards Institute (CTSI), is set to receive funding for at least a...
29 May 2019
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Brits go without travel insurance

Brits go without travel insurance
Nearly two-fifths (38%) of British holidaymakers who are going abroad this summer do not have travel insurance for their trip yet, according to ABTA – The Travel Association.  The research shows that 8.6 million British holidaymakers could be putting themselves at risk of paying substantial medical or repatriation costs if they fall ill or hurt themselves abroad, and may even risk a delay in treatment.  It also reveals that just over one in five (21%) holidaymakers said they travelled without insurance in the last year. Of these people, over a third (37%) said they didn’t think they needed travel insurance and more than a...
29 May 2019
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