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UK European Consumer Centre

Euro 2016 - 7 Tips for fans

Euro 2016 - 7 Tips for fans
If you are travelling to France this June for the Euros then there are plenty of opportunities to buy goods or stay in hotels.  Then there is the fact that you have to get to another country, either by boat or plane.The great thing is that as you are travelling within the EU you are covered by legislation should anything go wrong with any aspect of your trip, except if your favourite team loses!! The ECC-Net has released a guide on 7 tips every football fan will need when visiting France in June.  To download the guide in PDF click hereDont...
25 May 2016
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Car Hire - Know before you go!

Car Hire - Know before you go!
A campaign aimed at giving UK consumers the tools to be well-prepared when hiring cars elsewhere in the EU is being promoted by consumer advice organisation UK European Consumer Centre. Complaints to the UKECC about car hire in the EU have continued to rise over the past year, and UK consumers are being urged to follow the UK ECC's advice when hiring a vehicle and to do everything they can to 'know before they go'. Last year (2015), car hire complaints went up by almost 7% over 2014. This was against a backdrop of an overall rise of complaints by...
24 May 2016
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Secondary Ticket Sales

Secondary Ticket Sales
With summer creeping up on us (finally I hear you cheer) festival season is just round the corner and many of you are looking to snap up your tickets for a great price.  Also with major sporting events and concerts coming up now is the time when people will be buying tickets.Purchase tickets can be somewhat problematic due to secondary ticket sales.  Ideally one should buy their tickets direct from the organiser or their representative to ensure they are getting the real deal, including access to the event in question.  But what happens if you can't do this? What happens...
17 May 2016
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Euro 2016 - Scams could be an own goal!

Euro 2016 - Scams could be an own goal!
Consumer advice organisation UK European Consumer Centre is urging England football fans who have bought Euro 2016 tickets from the ‘secondary ticket market’ to be aware of their rights if their ticket isn’t what they thought it would be. France will be a top destination for thousands of England football fans who will be supporting their team during the UEFA Euro 2016 Championship from 10 June to 10 July. Chances are that, as an England fan, you will already have bought your ticket and will have planned your trip by now. But that doesn’t mean that it’s all going to...
16 May 2016
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Internet Auction Sites

Internet Auction Sites
Internet auction sites are very popular, with many consumers and traders using them to advertise and sell their products. The sites can offer consumers increased choice and flexibility, but consumers need to use the same caution as they would when buying from anyone they don’t know.In 2015 we received 53 contacts from UK consumers about internet auctions.  The complaints ranged from faulty goods to problems with the auction platform.  This does not include complaints   Things to remember: Consumers have fewer rights when buying from other consumers (private sales), so it is important to take precautions about what you purchase...
12 May 2016
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Travel Tuesday - Montreal Convention

Travel Tuesday - Montreal Convention
Montreal Convention, Special Drawing Rights, Property Irregularity Reports. Confusing but important terms when talking about Lost, Damaged or Delayed luggage.Knowing what you're entitled to and what items you are covered for in the event of lost luggage is important so you are not left without compensation. Also the strict deadlines set out by the convention need to be adhered to for the right to compensation.For further information click here If this is something that you have a problem with now or in the future please contact us on 01268 886690 for further advice.
26 Apr 2016
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Success Case

Success Case
Mr S, a consumer from Poland made a purchase for a downloadable game from a well know games console manufacturer. The consumer downloaded the game but felt it was not a complete game and had bugs and errors.The consumer contacted the retailers support line and asked them to look into this and requested a refund of the purchase price. The trader refused without even looking into the claims of the consumer.Mr S contacted ECC Poland who sent us details of the complaint. We contacted the retailer about the possibility of a refund for the consumer. The trader responded suggesting that...
26 Apr 2016
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Car Hire - Insurance and waivers

Car Hire - Insurance and waivers
During 2015 12% of the total complaints handled by the UK ECC related to car hire complaints.  The most common problem we saw were complaints relating to optional insurances and waivers.  In reality most of the covers available are waivers which limit the hirers liability and not a true insurance product.What we mean when we talk about insurances and waivers?Consumers trying to save money and reduce risk; the benefits to both of these speak for themselves.  There are lots of different products available in the market sold by different types of companies; these include booking agents and intermediaries, car hire providers...
3 Apr 2016
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Settling consumer disputes online

Settling consumer disputes online
Alternative Dispute Resolution (ADR)  is a quicker and cheaper alternative to court, where consumes and traders can resolve their disputes. Only parties in a civil dispute can use this process, criminal matters still have to be prosecuted by the state through the court system.ADR is a voluntary, non-binding process and parties can still choose to take further court action if they do not reach a mutually acceptable solution.  However, a decision reached through ADR can be binding if the parties have agreed that the outcome is binding on them.There has been a push at both EU and national level, to...
3 Apr 2016
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WASP - Wales Against Scams Partnership

WASP - Wales Against Scams Partnership
A new partnership made up of a coalition of police forces, police and crime commissioners, Trading Standards, banks, utility companies, local government, Age Cymru and the Older People's Commissioner for Wales is launching today in Wales at the National Trading Standards and Consumer Empowerment Conference in Cardiff. The Wales Against Scams Partnership (WASP) is the first of its kind in the UK and intends to protect the Welsh public particularly the vulnerable from scams. “Being scammed or targeted by fraud can have a shocking effect on some of the most vulnerable people in Wales and at least 150,000 people in...
22 Mar 2016
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