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UK European Consumer Centre

Annual Report 2013

Annual Report 2013
Click Here to read the UKECC 2013 Annual Report 
2 Feb 2016
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Annual Report 2012

Annual Report 2012
Click here to read the UKECC 2012 Annual Report 
2 Feb 2016
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Annual Report 2011

Annual Report 2011
Click here to read the UKECC 2011 Annual Report 
2 Feb 2016
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Annual Report 2010

Annual Report 2010
Click here to read the UKECC 2010 Annual Report 
2 Feb 2016
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Annual Report 2009

Annual Report 2009
Click here to read the UKECC 2009 Annual Report 
2 Feb 2016
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Annual Report 2008

Annual Report 2008
Click here to read the UKECC 2008 Annual Report
2 Feb 2016
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The UKECC Blog

The UKECC Blog
The UKECC launches its new weekly blog on consumer issues in Europe.The blog debutes with a piece on 'a decade of the ECC-Net' written by Wojtek Szczerba.   The blog will run weekly covering a lots of different aspects of the work we do and will include current problems and case studies.To view the blog please click here. 
21 Jan 2016
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Staying "h'APP'Y" with Adam

Staying "h'APP'Y" with Adam
Many consumers have a rough idea of their consumer rights, but what about if you are on holiday in Europe and there is a language barrier? How do you ensure that you know exactly what you rights are and explain yourself at the same time? UK ECC consumer advisor Adam Mortimer explained that the Travel App, released by the European Consumer Centre Network for your smart phone, can help. Not only does it explain your rights as an EU consumer about everything from travel to car rental and hotels, it has a translation function too. Adam said that the app...
20 Jan 2016
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What's in a name? Timeshare or discount holiday club?

What's in a name? Timeshare or discount holiday club?
Discount holiday clubs, timeshares - what's the difference and what should you look out for before signing up?  UK ECC consumer advisor Adam Mortimer explained all when he was interviewed on UK Health Radio's John Guinn Travel Show: http://www.spreaker.com/user/travel_researcher/john-guinn-travel-show-15th-january-2016 Terms and conditions in discount holiday contracts can be written, particularly in terms of the length of the contract, to avoid the protections of the Timeshare Directive. Adam said that if the product you have bought is outside of the timeshare and holiday product legislation, consumers will need to look at the product's terms and conditions to see if they are...
20 Jan 2016
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UKECC TV appearance - Rip Off Britain

UKECC TV appearance - Rip Off Britain
What's the correct price? You may have heard in the media about consumers apparently being charged different prices for the same holidays in different parts of the world. BBC's Rip Off Britain: Holidays looked at this on 11 January 2016. One of the UK European Consumer Centre's consumer advisors, Laura Ferguson, was interviewed by the programme on the subject and the UK ECC provided support to the BBC with its research. You can hear more here about  Laura's advice on how to get the most competitive rate:  http://www.bbc.co.uk/iplayer/episode/b06wp903/rip-off-britain-holidays-series-4-episode-6 Potential price differentiation is a complex subject. The UK ECC says: "EU...
13 Jan 2016
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