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UK European Consumer Centre

Cross Border Car purchases survey

Cross Border Car purchases survey
 In 2015, the European Consumer Centres Network (ECC-Net) will look inot cross-border car purchases within the EU, Iceland and Norway.  We are particularly interested in learning if you have encountered any difficulties.  If you have bought a car cross border please fill out our very short survey.Car purchase survey1 
16 Jun 2015
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ECC-Net 10 year report

ECC-Net 10 year report
 Over the last 10 years, European Consumer Centres received more than 650,000 requests for information about their EU consumer rights and helped about 300,000 consumers to deal with specific complaints relating to cross-border purchases. 2015 marks the 10 year anniversary of the ECC-Net - see the report here.ECC Net 10 year report
16 Jun 2015
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More than 90% of UK consumers travel to Europe more than they did 10 years ago

More than 90% of UK consumers travel to Europe more than they did 10 years ago
  More than 90% of UK consumers travel to Europe more than they did 10 years ago. That was one of the findings from an online survey carried out in the run-up to the 10th anniversary celebrations of consumer advice organisations in the European Consumer Centre network . Questions about anything from the cost of making international mobile phone calls to rules surrounding what traders can charge for travel tickets featured in the subjects consumers were quizzed about. There were just 10 short questions in the survey, to tie in with the campaign theme of '10', designed to reinforce the essential...
28 May 2015
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Radio 4 - Moneybox. Consumer Rights

Radio 4 - Moneybox.  Consumer Rights
 Adam Mortimer, Consumer Advisor sat on the expert panel for Radio 4's Moneybox - Consumer phone in on the 6 May 2015.  The panel consisted of Dean Dunham of the Retail Ombudsman and Joanne Lezemore of consumer Genie.A broad selection of queries were answered within the 30 minute slot with Adam covering car hire and goods purchased from a USA trader.  To listen to the programme on the BBC Iplayer please follow the link below.    Radio 4 moneybox
7 May 2015
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How much do you know about consumer rights?

How much do you know about consumer rights?
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8 Apr 2015
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Commercial Warranties. Are they worth the money?

     Commercial Warranties.  Are they worth the money?
The European Consumer Centres France and Germany investigated this question in cooperation with their European colleagues of the ECC-Network.   The result is a European study, which we are glad to present to you today. 300 European websites and shops were screened in order to compare legal guarantees and commercial warranties in the EU, Iceland and Norway. The study shows that the legal guarantee of at least two years (directive 1999/44/EC) is applied quite differently across Europe and that commercial warranties are not always beneficial.   The objective is to help consumers understand their legal rights and to decide whether...
17 Mar 2015
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Your Update February 2015

Your Update February 2015
In the February edition of Your Update read about the rise in complaints against UK traders and learn more about the ECC-Net Travel app.  To view this and our previous editions click the link below.Your Update 
26 Feb 2015
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UK citizens aware of their passenger rights

UK citizens aware of their passenger rights
 More people living in the UK have travelled by rail internationally in the past 12 months than the average person living in the EU, according to a new European Commission study on transport and passenger rights. Eight per cent of UK citizens used international trains, as opposed to five per cent of people in the EU.  The study was made up of face-to-face interviews with 28,050 Europeans (from Europe's 28 countries), 1,343 of whom were in the UK.  Other key findings included the fact that 36% of people living in the UK know that when they buy a ticket from...
27 Jan 2015
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UKECC advises consumers on BBC's Rip-Off Britain: Holidays

UKECC advises consumers on BBC's Rip-Off Britain: Holidays
 BBC1's Rip-Off Britain: Holidays has featured the UK European Consumer Centre for the second time already in 2015. The centre was included in the part of the programme on Monday 12 January about fraudulent use of  holidaymakers' debit and credit cards and about the 'chargeback' system operated by card issuers and banks: http://www.bbc.co.uk/iplayer/episode/b04yn7m6/rip-off-britain-holidays-series-3-episode-6 Andy Allen, UK ECC director, said: "'Chargeback' was originally developed by payment card issuers to protect consumers in cases of fraudulent authorisation of their card (e.g. following a theft or card cloning). But now chargeback may also apply in order to reverse consumers' authorised card payments in cases...
12 Jan 2015
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UKECC appear on BBC's Rip-Off Britain: Holidays

UKECC appear on BBC's Rip-Off Britain: Holidays
The UK European Consumer Centre was featured on episode 5, series 3 of BBC1's Rip-Off Britain: Holidays with Angela Rippon, Gloria Hunniford and Julia Somerville on Friday 9 January: http://www.bbc.co.uk/iplayer/episode/b04xx40r/rip-off-britain-holidays-series-3-episode-5. It was included in the part of the programme on bond certificates (or cashbacks), which lasted for seven and a half minutes starting from nine minutes 20 seconds.  The programme can be viewed for 29 days (from Friday 9 January 2015).This section highlighted complaints about bond certificates (or cashbacks) and included a still of the UK European Consumer Centre's website, with an interview with the centre's Jane Negus. Complaints about bond certificates...
12 Jan 2015
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