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UKECC advises consumers on BBC's Rip-Off Britain: Holidays

UKECC advises consumers on BBC's Rip-Off Britain: Holidays
 BBC1's Rip-Off Britain: Holidays has featured the UK European Consumer Centre for the second time already in 2015. The centre was included in the part of the programme on Monday 12 January about fraudulent use of  holidaymakers' debit and credit cards and about the 'chargeback' system operated by card issuers and banks: http://www.bbc.co.uk/iplayer/episode/b04yn7m6/rip-off-britain-holidays-series-3-episode-6 Andy Allen, UK ECC director, said: "'Chargeback' was originally developed by payment card issuers to protect consumers in cases of fraudulent authorisation of their card (e.g. following a theft or card cloning). But now chargeback may also apply in order to reverse consumers' authorised card payments in cases...
12 Jan 2015
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UKECC appear on BBC's Rip-Off Britain: Holidays

UKECC appear on BBC's Rip-Off Britain: Holidays
The UK European Consumer Centre was featured on episode 5, series 3 of BBC1's Rip-Off Britain: Holidays with Angela Rippon, Gloria Hunniford and Julia Somerville on Friday 9 January: http://www.bbc.co.uk/iplayer/episode/b04xx40r/rip-off-britain-holidays-series-3-episode-5. It was included in the part of the programme on bond certificates (or cashbacks), which lasted for seven and a half minutes starting from nine minutes 20 seconds.  The programme can be viewed for 29 days (from Friday 9 January 2015).This section highlighted complaints about bond certificates (or cashbacks) and included a still of the UK European Consumer Centre's website, with an interview with the centre's Jane Negus. Complaints about bond certificates...
12 Jan 2015
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32% underlying increase in complaints handled about UK traders

32% underlying increase in complaints handled about UK traders
Consumer advice organisation UK European Consumer Centre is reporting an underlying increase of 32% in the number of complaints it has handled about UK traders. Based in the UK, the UK ECC has just celebrated its seventh birthday - on 14 November - and is getting busier all the time. The 32% increase is in cases where consumers are based in Europe but are in dispute with traders in the UK. In such cases, the European consumer makes his or her complaint to the European Consumer Centre in their home country. The complaint is then shared with the UK ECC...
17 Dec 2014
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New EU programme supports consumers every day - for just four pence a year each

New EU programme supports consumers every day - for just four pence a year each
Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 A European Union consumer programme for the equivalent of just four pence per person per year has just been announced,  helping citizens to fully enjoy their consumer rights and actively participate in the single market. The programme's  total budget is €188.8 million for 2014-2020 (that's equivalent to around £155.2 million). It will serve consumers in all member states, with projects ranging from coordinating enforcement actions, co-financing the European Consumer Centres (of which the UK European Consumer Centre is one), to assisting national authorities in resolving breaches of consumer laws. EU Commissioner...
1 May 2014
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Your Update August 2013

Your Update August 2013
Welcome to the August 2013 issue of the UK ECC's Your Update newsletter.  This issue's subjects include: Information on the Distance Selling Regulations 'cooling off' period; Changes in UK Consumer Protection over the past 20 years; Passenger Rights; Tour Operator surcharges and a successful case study.The aim of the newsletter is to give you a flavour of how the UK ECC helps consumers, show examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.
30 Aug 2013
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Your Update February 2013

Your Update February 2013
 Welcome to the February 2013 issue of the UK ECC's Your Update newsletter.  This issue's subjects include: complaints about dating websites, a ruling by the European Court of Justice for air passengers, and two successful case studies.The aim of the newsletter is to give you a flavour of how the UK ECC helps consumers, show examples of cases we have been working on and give you the best advice on cross-border shopping.
5 Mar 2013
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'Don't let love make you blind' says consumer advice organisation

'Don't let love make you blind' says consumer advice organisation
Caution urged for consumers looking for love on dating websitesUK consumers hoping to find love around the time of Valentine's Day are being urged to understand exactly what they are getting into when they sign up for dating websites.Complaints about dating websites are becoming more frequent says consumer advice organisation UK European Consumer Centre, which gives advice and support to consumers in dispute with traders based in a European country outside the UK.UK consumers were in dispute over their efforts to find love online with EU traders based in a variety of countries in 2012; 55 complaints and enquiries were...
6 Feb 2013
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