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UK European Consumer Centre

BBC Radio York - Ryanair Cancellations

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"We want to see consumers being treated in accordance with the legislation," said UK European Consumer Centre consumer advisor Laura Johnston live on BBC Radio York after the Civil Aviation Authority called for Ryanair to be clearer with passengers about flight cancellations.

Laura said on BBC Radio York's Jules Bellerby show: "A lot of consumers are often led by their pockets and so there's a chance that Ryanair can simply bounce back from this, but it will take some time and hard work on their part to restore confidence."

Listen to to find about more about your air passenger rights and normal contract law.

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