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UK European Consumer Centre

Case Study - Flowers


Desk scene with a laptop and notepadThere was a UK lady who ordered some flowers online to be delivered from a Maltese trader. But the flowers never arrived. After the UK ECC’s involvement, the consumer received a full 34 Euro refund.

Andy said: “One of the common complaints about online shopping is non-delivery of goods ordered. When you place an order, you are normally given an indication of when the item will be received. The Consumer Contracts Regulations which came into force in June 2014 say that goods should be delivered within 30 days, unless a fixed delivery date is agreed. So if it takes longer than 30 days for the goods to be delivered, the trader could find their contract cancelled and a refund needs to be issued within 30 days. We were happy that there was a successful resolution to this case.”

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