How can the European Small Claims Procedure help?
Watch UK ECC consumer advisor Adam Mortimer on BBC One's Rip Off Britain talk about cases where the European Small Claims Procedure could help.
The answer is...that the relatively unknown procedure is a way for consumers to enforce their rights in resolving cross-border disputes in cases involving less than €5,000.
Andy Allen, UK European Consumer Centre (UK ECC) service director, said: "The UK ECC is pleased that the Rip Off Britain programme is highlighting how the European Small Claims Procedure can work. The procedure can be used as a last resort if nothing else has worked. It is designed to avoid difficult, costly and time-consuming legal procedures.
"European consumers should feel secure when buying goods and services in the single market without facing extra risks. In case of problems, if consumers have been unable to sort the difficulty out themselves, they can ask their European Consumer Centre for advice and support, but ultimately they should be able to pursue their European Small Claims through the courts quickly and easily."
Rip Off Britain highlighted the case of one couple who have successfully used the European Small Claims Procedure to recoup their money and looked at another case where the consumer is just submitting his claim.
UK ECC consumer advisor Adam Mortimer said on the programme: "There is such a wide range of cases that consumers can use the European Small Claims Procedure in: anything from flight delays to general consumer purchases to goods not being delivered, car hire, accommodation purchases - the list is endless, basically any kind of consumer purchase."
To hear the whole piece about the European Small Claims Procedure, along with Adam's full interview, watch BBC One's Rip Off Britain from 29 minutes, 30 seconds.
And if you find yourself in a position where you need advice, contact the UK European Consumer Centre on 01268 886690 (weekdays between 9am and 5pm).